REENA GEORGE
Bracknell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Conscientious, Committed & Reliable. Excellent Adaptability Strong Leadership Ability & Interpersonal skills
Overview
24
24
years of professional experience
Work History
Business Analyst
Nas Neuron Health Services
02.2022 - 07.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Identifying all relevant data sources and data-driven issues and seek opportunities to use the appropriate level analytic support to drive solutions
- Engage with functional teams to design and execute analytics solutions for the business
- Embed analytics within day-to-day business practices and decision making
- Enable data visualization & analysis in service of the market.
Sales Support / Business Support Team Lead
Cigna Insurance Middle East SAL
08.2016 - 01.2022
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans for localization of Implementation and Business Support functions
- Anticipated business changes and implemented additional incremental growth programs to exceed revenue and profitability goals.
- While I was responsible for improve the processes in line with local market requirements and assist in managing the work queue to adhere to the required turn-around times
- Timely reviews processes to ensure and lower TAT for business support and Sales Support teams
- The role then expanded to be the SPOC for Salesforce admin team and providing support and guidance to ME teams ensure the process improvement requirements are set up and process documents created & communicated to respective teams
- Supporting the Middle East Teams on Data Measurement & Reporting Analysis for Sales, client Management and operations teams
PSS Team Lead
Aetna Global Benefits
08.2007 - 07.2016
- Joined the team as policy administrator and moved to the Supervisory role in 18 months to manage a team of 12 people who process individual and group policies on to the database
- Knowledge of the products sold and have good knowledge of the Underwriting guidelines enabling liaising with other departments with queries and guiding new joiners to handle their work
- Manage day to day management of the team activities and actively involved in internal projects for process improvements
- Coached team members in techniques necessary to complete job tasks within turn around time and implement process improvement ideas to improve efficiency.
- Trained new team members by relaying information on company procedures and compliance requirements.
Process Lead
AXA Business Services
09.2002 - 07.2007
- Joined initially as team member in the start of the career moved to role of trainer at new location moved then to the role of process lead, I worked with finance transactions and Apportionments and observed safety practices and upheld standards.
- Was responsible for service delivery parameters for the team of 20 people
- Assist in managing work queues and in preparation of routine and management reports and accountable for both Quality and Production for the Process.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Student Service Assistant
NIIT
02.2000 - 05.2002
- Joined the organization as Counselor moved to SSA
- Manage the internal database of 1200 students and their various transactions
- Counsel customers to join for various computer courses
- Training students for basic computers in the absence of the trainer
- Interact with students/customers daily for their training needs and refer them to the appropriate courses. Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
Student Counselor and Faculty
Wintech Computers
05.1999 - 02.2000
- Joined the organization as Counselor moved to Faculty
- Manage the internal database of 500 students and various transactions related to these students Correspond with the regional office
- Working with a team of 10 people
- Counsel customers to join for various computer course and achieve the budget planned for sales
- Planned and promoted career planning presentations, work experience programs and career workshops.
Education
Bachelor of Science - Science
Bangalore University
Bangalore India1999
GNIIT - Computer And Information Sciences
NIIT
Bangalore, India1999
Skills
- Tableau
- Sales Force Dot Com
- User Acceptance Testing (UAT)
- Microsoft Office Suite
- Process Optimization
Timeline
Business Analyst
Nas Neuron Health Services
02.2022 - 07.2023
Sales Support / Business Support Team Lead
Cigna Insurance Middle East SAL
08.2016 - 01.2022
PSS Team Lead
Aetna Global Benefits
08.2007 - 07.2016
Process Lead
AXA Business Services
09.2002 - 07.2007
Student Service Assistant
NIIT
02.2000 - 05.2002
Student Counselor and Faculty
Wintech Computers
05.1999 - 02.2000
Bachelor of Science - Science
Bangalore University
GNIIT - Computer And Information Sciences
NIIT
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