Detail-oriented and proactive Administrative Assistant with over 10 years of experience in supporting office operations, managing schedules, and facilitating communication across departments. Proven track record in enhancing administrative processes and providing exceptional support in fast-paced environments. To work in an environment where my knowledge is shared and valued, my SMART work and dedication are well recognized and duly rewarded.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy General Manager
GUARDIANS REAL ESTATE ADVISORY LLP
01.2017 - 12.2024
Collaborated with department heads to establish goals and work plans across Pune, Mumbai and UAE
Training team members on campaigns details and Soft Skills
Corresponding to customers, timely sales reviews, dispatch intimation, pending order follow ups, structured forecasting, MIS Reports and end to end operational management
Administration experience with booking tickets, vendor
management, handling appointments and meetings, Petty Cash management, attendance management, client servicing, ultimately a single point of contact for all operational work.
Established strong partnerships with stakeholders, fostering a collaborative work environment.
Data Management, Quality assurance, Customer service & CRM software
Ensured compliance with UAE regulations for Staff working in UAE Branch
Managing task related to Ministries and Government such as renewal of trade license, lease and attestation
Implemented cost-saving initiatives resulting in reduction in operational expenses.
Training team members on campaigns details and Soft Skills
Administrative Officer
DOSTI REALTY LTD.
07.2015 - 12.2016
Managing and maintaining office equipment, supplies, and facilities.
Scheduling meetings, appointments, and events; managing calendars for employees and executives.
Maintaining accurate and organized records and databases, including employee records and financial documents.
Supporting HR functions, such as scheduling interviews, managing employee records, and assisting with recruitment processes.
Arranging travel and accommodation for company executives.
Supported daily operations of the office, including reception, filing, and clerical tasks.
Lead Generation Consultant
SUTHERLAND GLOBAL SERVICES
07.2013 - 07.2015
Generating new leads for the client as per mentioned criteria (Budget, Configuration, Location)
Explaining customers benefits of buying property (Amenities, Market appreciation trend)
Fixing appointments of customers and sales managers
Ensuring Effective follow-up of Existing lead so customer visits the site
Meeting Lead generation target on daily / monthly basis
Promoted as a Quality Analyst through IJP
Maintaining Excel Data Sheets with Quality Scores, Daily Sales Report of Team members
Driving performance to ensure daily sales target are met
Handling lead generation in Hi-End and Mid-End projects (World towers, Park, NCP)
Conducting Training for consultants on key areas essential for lead generation eg:-FAB Training, Urgency Creation and Convincing & selling
Conducting Training’s for OJT consultants to improve process knowledge (Real Estate)
Motivating associates through effective management and career development
Action plan for non performing team members
Education
Post Graduate in Management -
Welingkar Institute
03.2023
Bachelor of Commerce - undefined
Mumbai University
01.2012
Skills
DATA MANAGMENT
COMMUNICATION SKILLS
OFFICE ADMINISTRATION
TEAM MANAGEMENT
CROSS FUNCTIONAL TEAM COORDINATION
Accomplishments
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new organizational strategy which reduced cost by 23%.
Collaborated with team of 55+ in the development of various project.
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
English
Hindi
Marathi
Konkani
Certification
Certified Administrative Professional (CAP)
Microsoft Office Specialist (MOS)
Project Management Professional (PMP)
Certification in Office Organization and Efficiency
Assistant General Manager (AGM-Sales) - Site Head at The Guardians Real Estate Advisory LLPAssistant General Manager (AGM-Sales) - Site Head at The Guardians Real Estate Advisory LLP