Regan Sserwanja
Receptionist
Dubai
Summary
Experienced professional with a solid background in hospitality and customer service. Known for attention to detail and ability to make critical decisions that enhance team efficiency.
Overview
7
7
years of professional experience
6058
6058
years of post-secondary education
1
1
Language
Work History
Receptionist
Damac Properties
10.2024 - Current
- Provided exceptional customer care to enhance guest experience.
- Making a warm and professional first impression and good communication.
- Resolved customer complaints, requests, and concerns with professionalism.
- Coordinated with different hotel teams to boost guest satisfaction.
Administration Supervisor
Winworld Impex Limited
01.2020 - 09.2024
- Conducted performance evaluations and offered feedback.
- Resolved employee complaints and disputes.
- Supervised operations and upheld housekeeping standards.
- Ensure team work among employees and enhanced efficiency.
Quality Control Supervisor
Luuka Plastics Limited
05.2018 - 01.2020
- Handling customer complaints professionally.
- Team player in solving problems concerning quality.
- Consistently sought ways to enhance customer satisfaction.
Education
Bachelors Degree - Accounts and Finance
METROPOLITAN INTERNATIONAL UNIVERSITY
Kampala, Uganda02.2024
Uganda Advanced Certificate of Education - High School
SAM IGA MEMORIAL COLLEGE
Kampala, Uganda 12.2017
Uganda Certificate Of Education (UCE) -
ST. JOSEPH MARYS SECONDARY SCHOOL
Kampala, Uganda12.2015
Skills
Communication skills
Accomplishments
Best Employee, 2022
Personal Information
- Date of Birth: 03/15/97
- Gender: Male
- Nationality: Ugandan
- Marital Status: Unmarried
Timeline
Receptionist
Damac Properties
10.2024 - Current
Administration Supervisor
Winworld Impex Limited
01.2020 - 09.2024
Quality Control Supervisor
Luuka Plastics Limited
05.2018 - 01.2020
Bachelors Degree - Accounts and Finance
METROPOLITAN INTERNATIONAL UNIVERSITY
Uganda Advanced Certificate of Education - High School
SAM IGA MEMORIAL COLLEGE
Uganda Certificate Of Education (UCE) -
ST. JOSEPH MARYS SECONDARY SCHOOL
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