Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Regan Sserwanja

Regan Sserwanja

Receptionist
Dubai

Summary

Experienced professional with a solid background in hospitality and customer service. Known for attention to detail and ability to make critical decisions that enhance team efficiency.

Overview

7
7
years of professional experience
6058
6058
years of post-secondary education
1
1
Language

Work History

Receptionist

Damac Properties
Dubai
10.2024 - Current
  • Provided exceptional customer care to enhance guest experience.
  • Making a warm and professional first impression and good communication.
  • Resolved customer complaints, requests, and concerns with professionalism.
  • Coordinated with different hotel teams to boost guest satisfaction.

Administration Supervisor

Winworld Impex Limited
Kampala, Uganda
01.2020 - 09.2024
  • Conducted performance evaluations and offered feedback.
  • Resolved employee complaints and disputes.
  • Supervised operations and upheld housekeeping standards.
  • Ensure team work among employees and enhanced efficiency.

Quality Control Supervisor

Luuka Plastics Limited
Kampala, Uganda
05.2018 - 01.2020
  • Handling customer complaints professionally.
  • Team player in solving problems concerning quality.
  • Consistently sought ways to enhance customer satisfaction.

Education

Bachelors Degree - Accounts and Finance

METROPOLITAN INTERNATIONAL UNIVERSITY
Kampala, Uganda
02.2024

Uganda Advanced Certificate of Education - High School

SAM IGA MEMORIAL COLLEGE
Kampala, Uganda
12.2017

Uganda Certificate Of Education (UCE) -

ST. JOSEPH MARYS SECONDARY SCHOOL
Kampala, Uganda
12.2015

Skills

Communication skills

Problem solving skills

Customer service and hospitality

First learner

Time management

Ability to work under pressure

Accomplishments

Best Employee, 2022

Personal Information

  • Date of Birth: 03/15/97
  • Gender: Male
  • Nationality: Ugandan
  • Marital Status: Unmarried

Timeline

Receptionist

Damac Properties
10.2024 - Current

Administration Supervisor

Winworld Impex Limited
01.2020 - 09.2024

Quality Control Supervisor

Luuka Plastics Limited
05.2018 - 01.2020

Bachelors Degree - Accounts and Finance

METROPOLITAN INTERNATIONAL UNIVERSITY

Uganda Advanced Certificate of Education - High School

SAM IGA MEMORIAL COLLEGE

Uganda Certificate Of Education (UCE) -

ST. JOSEPH MARYS SECONDARY SCHOOL
Regan SserwanjaReceptionist