Regina Mwenyango
Dubai
Summary
Dynamic F&B Server with a proven track record at Sheraton Hotel, excelling in exceptional customer service and efficient multitasking. Recognized for enhancing guest relations and maintaining cleanliness standards, I effectively resolved customer complaints, fostering loyalty and repeat business while ensuring order accuracy and adherence to food safety protocols.
Overview
2027
2027
years of professional experience
Work History
F&B Server
Emirates
Uganda
2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed food and beverage orders efficiently, ensuring accuracy and quality standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Monitored inventory levels, assisting in stock management to minimize waste and shortages.
- Participated in team meetings to discuss menu updates, promotions, and service enhancements.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
F&B Server
Sheraton Hotel
Uganda
2021 - 2023
- Trained new servers on menu offerings, service standards, and operational procedures.
- Implemented feedback mechanisms to gather guest opinions for continuous service improvement.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Promoted positive work culture through active participation in team meetings and events, fostering a collaborative environment.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Assisted management in training new F&B Servers, sharing best practices and improving team performance.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
KOLOLO SECONDARY SCHOOL
KAMAPALASkills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Food safety awareness
- Guest relations
- Order accuracy
- Table management
- Customer service
Timeline
F&B Server
Emirates
2023 - Current
F&B Server
Sheraton Hotel
2021 - 2023
High School Diploma -
KOLOLO SECONDARY SCHOOL