Regino Cruz Dela Bernabe
Al Ain City
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Stall and Market Salesperson
Emirates Padel Center LLC
Al Ain City
03.2022 - Current
- Achieved and surpassed sales goals while monitoring industry trends.
- Marketed and sold products and services to a diverse customer base of 20+ daily.
- Ensured regulatory compliance and consistently met trading and health and safety standards.
- Established online presence to boost sales and double new lead generation.
- Developed promotional strategy resulting in 100% increase in sales.
- Processed daily customer payments using Zettle POS system with 100% accuracy.
- Maintained sales efficiencies by monitoring and reordering stock levels for ongoing availability.
- Developed and nurtured partnerships with wholesalers and manufacturers, effectively negotiating favorable rates to optimize operating expenses.
- Maintained product security and safety during transportation to prevent any potential damage or theft.
- Cleaned booth area and disposed of trash at the end of each workday.
- Accurately documented all purchases and sales to track progress towards profit targets.
- Accepted credit card and cash payments to finalize customer transactions.
- Experienced selling various products in busy street and fair settings.
- Maintained security in public areas by managing cash and financial assets.
- Ensured sales areas were immaculately maintained, enhancing customer attraction.
- Achieved optimal sales results by diligently rotating and replenishing stock to maintain merchandising excellence.
- Generated additional revenue by implementing frequent promotions and a persuasive sales strategy.
- Implemented successful sales strategies resulting in increased profitability for clients.
- Offered customer service by recommending products and giving demonstrations.
Receptionist
Emirates Padel Center LLC
Al Ain City
09.2021 - 03.2022
- Took on the responsibility of responding to and resolving various enquiries from clients, vendors, and the general public.
- Maintained cleanliness of reception area to create positive image of company.
- Maintained confidentiality while managing the collection and distribution of incoming mail.
- Enhanced operations by effectively managing time and resources, resulting in decreased waiting times.
- Utilized Booker software to efficiently manage bookings for 10 appointments, including scheduling, cancellation, and rearrangement.
- Efficiently managed and recorded 50+ phone calls per day, ensuring timely communication of important details.
- Delivered knowledgeable assistance while maintaining professionalism when greeting incoming customers.
- Enhanced responsiveness by quickly locating information and records for on-the-spot inquiries.
- Maintained accurate records for smooth handovers.
- Displayed company values by delivering consistently friendly and reliable customer service.
Parttime Encoder
MEDIQ Healthcare
Al Ain City
09.2020 - 09.2021
- Produced written reports and correspondence based on dictation and handwritten notes.
- Conducted detailed examination of data to uncover errors and inconsistencies.
- Performed various tasks such as photocopying, scanning, and printing important data for the manager.
- Utilized data gathering techniques to generate accurate Excel spreadsheets for budget and inventory management.
- Implemented databases and spreadsheets to optimize inventory management and reporting accuracy.
- Ensured the accuracy of documents by verifying and sorting information for computer entry.
- Performed thorough inspections of completed tasks to identify and correct any grammar, spelling, or processing errors.
Team Leader (Customer Service Assistant)
Group Four Securicor Company
Dubai
09.2011 - 07.2020
- Conducted performance evaluations and provided customized feedback to support staff growth.
- Executed shift changeover procedures with precision.
- Effectively managed shifts to optimize sales performance.
- Supervised activities to enhance productivity and efficiency by providing leadership and guidance to employees.
- Managed and resolved employee relations issues, effectively navigating through disciplinary proceedings.
- Handled difficult customer complaints and objections professionally to maintain first-class customer service standards.
- Acknowledged for superior individual performance, contributing to improved motivation.
- Assisted team in addressing new challenges by identifying and bridging knowledge and skills gaps.
- Assisted new employees during onboarding to ensure efficient and effective training.
- Led team to achieve KPI targets and accomplish assigned projects.
- Provided regular updates on team performance to higher leadership, offering actionable suggestions for improvement.
- Provided training to staff on resolving complaints in order to enhance overall customer experience.
- Facilitated team collaboration for peaceful resolutions and decision-making.
- Enhanced professionalism and fostered productive relationships among staff.
- Provided guidance for team members during the implementation of new or challenging workflows.
- Collaborated with diverse colleagues to conquer novel challenges.
Education
Bachelor of Science - Computer
Asian College of Science And Technology
Philippines 06.1996 - 03.1998
Skills
- Promotion strategy
- Stock control and management
- Zettle POS
- Product performance evaluation
- Customer engagement techniques
- Safe loading and unloading
- Customer refunds
- Supplier negotiations
- General hygiene principles
- IT proficient
- Customer service
- Distribution channel knowledge
- Engaging product demonstrations
- Social media management
- Sales promotions
References
References available upon request.
Timeline
Stall and Market Salesperson
Emirates Padel Center LLC
03.2022 - Current
Receptionist
Emirates Padel Center LLC
09.2021 - 03.2022
Parttime Encoder
MEDIQ Healthcare
09.2020 - 09.2021
Team Leader (Customer Service Assistant)
Group Four Securicor Company
09.2011 - 07.2020
Bachelor of Science - Computer
Asian College of Science And Technology
06.1996 - 03.1998
Similar Profiles
Manoj SamuelManoj Samuel
Sales Account Manager at Emirates National Factory for Plastic Industries LLC (Future Pack LLC)Sales Account Manager at Emirates National Factory for Plastic Industries LLC (Future Pack LLC)
Jawad AkhtarJawad Akhtar
Consultant Processor Associate at Emirates NBD Global Services LLCConsultant Processor Associate at Emirates NBD Global Services LLC
Mohamed Ijas AMohamed Ijas A
Sales Specialist at Emirates National Oil Company LLC, ENOCSales Specialist at Emirates National Oil Company LLC, ENOC