Reham Elrafie
Dubai,UAE
Summary
Smart Assistant Arabic teacher with substantial experience facilitating students in individual work, group work and homework sessions. Proven track record of success in delivering instruction and providing individualized support to students with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment.
Overview
10
10
years of professional experience
Work History
Arabic learning assistant
The Aquila School
Dubai, UAE
09.2021 - Current
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Supervised pupils during lunchtimes and educational visits.
- Observed pupils closely in classroom environment to foster engagement.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Created positive, engaging learning environments to improve student experiences.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Acted as superb role model, consistently promoting school mission and values.
- Supported students with various learning difficulties to understand key concepts in core subjects.
- Safeguarded children's welfare at all times.
Finance intern
LEO Pharma AS REP Office
Dubai, UAE
01.2019 - 06.2019
- Communicated with accounts payable manager and accounts receivable manager to track pending invoices.
- Drew up and verified expense reports and statements to manage and track cash outlays.
- Recorded company data for performance and trend analysis.
- Established and organized easily accessible filling systems.
Classroom volunteer
Emirates Private School
Al Ain City, Abu Dhabi
01.2018 - 03.2018
- Monitored special group events and off-site field trips, guaranteeing pupil safety.
- Helped students complete special assignments.
Temp. call center
Q Express
Dubai, UAE
11.2016 - 12.2016
- Managed and escalated complaints effectively.
- Answered customer queries daily via inbound calls, emails and live chats.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Ticketing and reservation officer
Celebrity Travel Agency
Alexandria , Egypt
04.2016 - 10.2016
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Completed bookings and reservation amendments using AMADEUS software.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Recommended hotel packages and initiatives to customers for increased business profits.
Business executive
Al Atheed General Trading LLC
Dubai, UAE
02.2015 - 01.2016
- Prepared and reviewed procedural documents for daily operations.
- Implemented effective customer service procedures to encourage positive feedback.
- Delivered business strategy to drive revenue and operational efficiencies.
- Worked with board of directors to establish objectives and decisively lead operations.
Secretary manager of lower junior department
Princess Language School
Alexandria, Egypt
09.2013 - 12.2014
- Supervised pupils during lunchtimes and educational visits.
- Gave students papers related to assignments and collected finished work.
Education
Bachelor of Business Administration - Finance
The Arab Academy of Science & Technology
Alexandria, EgyptEmirates Private School
Al Ain City, Abu DhabiSkills
- Behaviour management
- Special needs support
- Lesson planning
- Child safeguarding
- Life skills development
- Health and safety compliance
Languages
Arabic
Native
English
Advanced
Timeline
Arabic learning assistant
The Aquila School
09.2021 - Current
Finance intern
LEO Pharma AS REP Office
01.2019 - 06.2019
Classroom volunteer
Emirates Private School
01.2018 - 03.2018
Temp. call center
Q Express
11.2016 - 12.2016
Ticketing and reservation officer
Celebrity Travel Agency
04.2016 - 10.2016
Business executive
Al Atheed General Trading LLC
02.2015 - 01.2016
Secretary manager of lower junior department
Princess Language School
09.2013 - 12.2014
Bachelor of Business Administration - Finance
The Arab Academy of Science & Technology
Emirates Private School
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