Reham Hassanien

• Drove revenue growth through effective applying of brand selling method and service flow techniques, exceeding sales goals by 100%.
• Consistently maximized sales revenue, recommending additional and complementary products based on guest interests and items already selected for purchase.
• Effectively promoted brand loyalty and guest service program.
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
• Retained clients through exceptional work ethic, individualized beauty care plans and positive attitude.
• Analyzed beauty needs by assessing skin tone, texture and problems.
• Maintained composure during peak selling times, serving clients simultaneously.

Communicating with customers and sales representatives.

Analyzing customer behavior

Gathering information about customer complaints.

Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business.

Meeting with the sales team to propose customer retention solutions.

Writing and presenting customer behavior reports.

Building positive relationships with customers and business associates.

• Handled guest list for client events, sending invitations and managing attendees during events.
• Partnered with community groups to plan, execute and manage service projects, enhancing public profile.
• Supervised marketing content production and consistently met campaign targets.
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