Reham Mohamed
Dubai,UAE
Summary
Dedicated professional with a strong foundation in customer communication strategies and complex problem resolution. Demonstrates exceptional telephone etiquette and client relationship building, ensuring high levels of customer satisfaction. Proficient in time management, mobile device troubleshooting, and wireless networking, with a calm demeanour under pressure. Committed to leveraging troubleshooting expertise and IT terminology familiarity to enhance service delivery and support career advancement in the technology sector.
Overview
8
8
years of professional experience
Work history
Relationship Manager
Emaar
Dubai, UAE
2020.10
- Managed customer profiles as a dedicated point of contact for inquiries, complaints, and requests via various channels.
- Maintained high satisfaction levels by following up and resolving client issues efficiently.
Technical Support Agent
Teleperformance
Dubai
2020.01 - 2020.10
- Assisted customers in identifying and resolving technical issues promptly.
Customer Service Representative
Etisalat
Ajman
2018.12 - 2020.01
- Provided first-rate service to elite clients including Sheikhs and notables.
- Supported both internal and external clients to maximize satisfaction.
Technical Support Agent
Vodafone International Services UK
2017.03 - 2018.05
- Verified client satisfaction and ensured resolution of customer issues.
Secretary
Law Office
Alexandria
2016.07 - 2017.03
- Organized meetings, answered calls, and coordinated client schedules.
Receptionist
Marketing Company
Cairo
2012.07 - 2013.07
- Greeted clients and managed front-desk administrative duties.
Education
Bachelor degree - Mass Communication
Ain Shams University
Cairo, Egypt 2012.09 - 7 2016
Skills
- Time management proficiency
- Troubleshooting expertise
- Customer communication strategies
- IT terminology familiarity
- Empathy towards customers
- Patience and composure
- Calm under pressure
- Mobile device troubleshooting
- Wireless networking
- Complex problem resolution
- Exceptional telephone etiquette
- Client relationship building
Languages
English (Fluent)
Arabic (Native)
Soft Skills
- Motivating
- Cultural Awareness
- Creative approach speaking skills patience
- Problem solving
Timeline
Relationship Manager
Emaar
2020.10
Technical Support Agent
Teleperformance
2020.01 - 2020.10
Customer Service Representative
Etisalat
2018.12 - 2020.01
Technical Support Agent
Vodafone International Services UK
2017.03 - 2018.05
Secretary
Law Office
2016.07 - 2017.03
Bachelor degree - Mass Communication
Ain Shams University
2012.09 - 7 2016
Receptionist
Marketing Company
2012.07 - 2013.07