Reham Walid
Sharjah
Summary
Accomplished professional with strong leadership and teambuilding skills, exceptional organisational and time management abilities, and outstanding written and oral communication aptitude. Proficient in conflict resolution, managing multiple tasks simultaneously, and implementing process improvement strategies. Demonstrates expertise in product knowledge, email correspondence management, conflict mediation, and decision-making capacity. Committed to driving team success through effective communication and strategic planning.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Customer Care Officer
NAS-Neuron Health Administration
Dubai
08.2021 - 03.2025
- Ensuring a seamless experience for policyholders within the complex landscape of health insurance with a focus on effective communication, conflict resolution
- Served as a vital link between policyholders, healthcare providers, and internal teams by providing guidance on policy matters, resolving intricate customer inquiries, and upholding the highest standards of customer satisfaction while staying abreast of evolving healthcare regulations
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Customer Care Officer
NAS-Neuron Health Administration
Dubai
08.2020 - 08.2021
- Handling incoming inquiries and communications from customers and potential clients via voice, chat, and email, all while adhering to established benchmarks for call volume, response times, call duration, and call quality
- Continuously staying informed about service and procedural updates and enhancements
- Explained online self-help options to customers to promote additional and after-hours support choices
- Coordinated timely responses to online customer communication and researched complex issues
MOH Licensing Training Program
Al Kindi Pharmacy
Sharjah
09.2020 - 02.2021
- Worked under the guidance of licensed professionals, and assisted with prescription dispensing, customer service, inventory management, and other essential pharmacy tasks
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely
Internship Program
GLOBALPHARMA
Dubai
09.2017
- Company Overview: A SANOFI COMPANY
- Gained practical experience in the pharmaceutical industry
- I worked closely with licensed pharmacists and other professionals to expand my knowledge and skills
- Responsibilities typically include:
- Research and Development: Participating in research projects, clinical trials, and drug development activities
- Documentation: Maintaining accurate records and documentation related to pharmaceutical activities
- Quality Assurance: Assisting in quality control processes, including monitoring product quality and safety
- A SANOFI COMPANY
Education
Bachelor of Science - Pharmaceutical Science
University of Sharjah
Sharjah 06.2013 - 06.2018
Skills
- Strong leadership and teambuilding skills
- Exceptional organizational and time management skills
- Outstanding written and oral communication aptitude
- Proficient in conflict resolution
- Proficient in managing multiple tasks simultaneously
- Product knowledge
- Email correspondence management
- Process improvement strategies
- Conflict mediation
- Decision-Making capacity
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Certification
- 03/01/17, Attending Dubai international pharmaceuticals & technologies conference and exhibition.
- 03/01/17, Attending pharmaceutical workshop on 'Passion to Profit: discover how to find your passion and turn it into a profitable business' held during DUPHAT 2017.
- 03/01/17, Participation in 'Walk Against HIV/AIDS' held by college of health sciences university of Sharjah.
- 03/01/17, Attending 'Mental Illness, Hidden but Not Forgotten' event held by medical student's association.
- 04/01/16, Participating in 'The 1st Future Pharmacist's Day' at college of pharmacy.
Languages
Arabic (Mother Tongue)
English
Custom
- 11/01/17, Pre-graduate training in AL KUWAITI HOSPITAL outpatient and inpatient pharmacies.
- 01/01/18, Pre-graduate training at WASIT HEALTH CENTER pharmacy.
- 03/01/18, Pre-graduate training at NEW PALESTINIAN community pharmacy.
- 02/01/18, Pre-graduate training at UNIVERSITY OF SHARJAH HOSPITAL inpatient and outpatient pharmacies.
Personal Information
Marital status: Single
Timeline
Senior Customer Care Officer
NAS-Neuron Health Administration
08.2021 - 03.2025
MOH Licensing Training Program
Al Kindi Pharmacy
09.2020 - 02.2021
Customer Care Officer
NAS-Neuron Health Administration
08.2020 - 08.2021
Internship Program
GLOBALPHARMA
09.2017
Bachelor of Science - Pharmaceutical Science
University of Sharjah
06.2013 - 06.2018
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