REHAN KHAN
Dubai,UAE
Summary
Accomplished project manager with extensive expertise in scope definition, Scrum methodology, and project lifecycle management. Demonstrated proficiency in using Smartsheet for efficient project tracking and change implementation. Adept at meeting facilitation, people management, and fostering strong interpersonal communication within teams. Committed to driving successful project outcomes through meticulous planning and execution.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager, Client Technology Team
BCD Travel
Virtual, India
11.2015 - 04.2025
- Lead the end-to-end project management lifecycle for customer implementations and changes, as well as agency projects, internal product implementations, and core business process changes.
- Delivering projects or programs with a medium to high complexity, which is measured by the scale and scope of the request.
- Develop comprehensive project plans, resource allocation strategies, and risk mitigation plans to ensure successful project outcomes.
- Confirm all necessary resources are assigned per the project scope.
- Leverage regional and local resources and resources from the different departments and functions to support projects.
- Lead discovery, planning, and collaboration calls leveraging MS Teams and project protocols.
- Facilitate effective and constant communication with all project participants (internal/external).
- Keep the project sponsor(s) and stakeholders informed about the status of the project.
- Manage Project risks and for providing visibility to stakeholders and requesters throughout the lifecycle of the projects.
- Good understanding of client reporting requirements and data flows, Agency Operations end-to-end processes, and resource and peer collaboration across functional teams.
- Led cross-functional teams to achieve project goals on time.
- Identified risks, implemented mitigation strategies for secure project outcomes.
Sr Business Analyst, Client Implementation & Development Team
American Express Global Business Travel
Gurgaon, India
02.2014 - 10.2015
- Collaborate daily with the Development, Design, and Consumer Research teams to ensure OBTs & offline project requirements are clearly defined and properly phased to facilitate timely delivery of functionality.
- Practice the test and learn the methodology and to quickly and efficiently identify and evaluate opportunities that will inform the roadmap.
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior.
- Providing high level support to our portfolio of prestigious business clients at BCD Travel for OBTs and offline process.
- Working with Client Managers to formulate and document business requirements for Product development and OBT and offline Implementation.
- Troubleshooting, profile management, navigational support, profile and finishing support, data handling for Concur.
- Lead resolution of urgent technical issues while communicating changes to business partners for OBT related Queries.
- Make recommendations regarding policy changes that will enable and support the product vision and strategy.
- Provide input into developing and modifying OBT and Offline systems to meet client needs and develop business specifications to support these modifications.
- Strong time management and organizational skills in managing a total of over 35+ accounts.
- Act as internal and external customer escalation point between BCD Travel and systems partner companies.
Sr Analyst
EXL / American Express Global Business Travel
Gurgaon, India
10.2009 - 01.2014
- Responsibility included end to end technical deployment of Gethere & Concur online product suite to Business Travel Middle Market Direct client base.
- Establish and maintain a relationship with internal/external clients during Concur OBT project execution.
- Complete all components of project analysis, site set up for Concur.
- Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operations spearheading process improvement initiatives for Concur.
- Identifying, investigating, and analyzing business processes, procedures and work practices for Concur & Gethere.
Analyst
MakemyTrip.Com
Gurgaon, India
01.2006 - 10.2009
- Problem solving, analytical and decision-making skills.
- Demonstrates taking initiative and the ability to work independently.
- Keen sense of organization, delivery timeliness, end product quality and accuracy.
- Support training efforts to ensure that end users can work within the system.
- Assist in business unit demos for completed functionalities.
Education
PGDBA - Customer Relationship Management
Symbiosis
INDIA 06.2009 - 07.2012
Bachelor of Commerce -
Delhi University
INIDA 06.2003 - 07.2006
Skills
- Scope definition
- Scrum methodology proficiency
- Experience with smartsheet
- Project lifecycle expertise
- Meeting facilitation
- Change implementation
- People Management
- Interpersonal communication
- Project Management
- Technical troubleshooting
Personal Information
- Passport Number: Available
- Date of birth: 09/17/83
Timeline
Project Manager, Client Technology Team
BCD Travel
11.2015 - 04.2025
Sr Business Analyst, Client Implementation & Development Team
American Express Global Business Travel
02.2014 - 10.2015
Sr Analyst
EXL / American Express Global Business Travel
10.2009 - 01.2014
PGDBA - Customer Relationship Management
Symbiosis
06.2009 - 07.2012
Analyst
MakemyTrip.Com
01.2006 - 10.2009
Bachelor of Commerce -
Delhi University
06.2003 - 07.2006
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