REHAN MOHOMAD

• Worked with leading airlines, including Vistara and Air India Express, ensuring exceptional customer service across check-in, boarding, arrivals, and departure processes.
• Generated ancillary revenue by promoting and selling seat upgrades, prepaid meals, additional baggage, and priority services.
• Handled special service requests (SSR) for unaccompanied minors, medical cases, and VIP passengers with utmost care and efficiency.
• Resolved passenger concerns quickly and professionally, even in high-pressure situations such as flight delays or last-minute gate changes.
• Managed lost-and-found inquiries, exhibiting problem-solving abilities under pressure.
• Maintained complete knowledge of airline SOPs, fare rules, and service protocols to ensure compliance and smooth processing.
• Recognized by supervisors for maintaining a positive attitude, proactive problem-solving, and upholding airline brand values.
• Handled disruption cases such as denied boarding situations or flight cancellations calmly.
• Trained and mentored junior consultants in customer service best practices.
• Led timely check-in procedures to facilitate departures in line with the schedule.
• Managed arrivals, assisted with baggage services, and provided on-ground support to passengers in transit.
• Performed ramp duties, including baggage loading coordination, aircraft turnaround tasks, and communication with ground staff.
• Coordinated closely with airline operations, security, immigration, and customs to ensure seamless flight handling and compliance with aviation standards.
• Ensured proper documentation, boarding passes, and travel requirements were met for international departures and arrivals.
• Delivered excellent customer service during operational delays and irregularities, maintaining a calm and efficient environment.
• Used airport systems (e.g., SITA, Amadeus, Navitaire) for check-in, boarding, and real-time coordination.
• Demonstrated strong multitasking skills, attention to detail, and situational awareness in a fast-paced airport environment.
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In addition to my experience in the aviation industry, I have also managed Golden Bakers, my family-run bakery business. I was responsible for overseeing daily operations, managing staff, handling customer service, and ensuring smooth inventory and supply chain management. This hands-on role strengthened my leadership, multitasking, and business development skills while giving me valuable experience in customer-facing and operations-focused environments.

• Managed vendor relationships to ensure timely delivery of services.
• Negotiated contracts with suppliers for cost-effective procurement of resources.
• Implemented quality control measures and enhanced product standards.
• Applied lean principles to operations management, reduced waste significantly.
• Managed day-to-day operations of the bakery, including customer service, order fulfillment, and inventory control.
• Oversaw stock management, procurement of ingredients, and supplier coordination to ensure smooth production.
• Led a team of staff, handling scheduling, task delegation, and performance management.
• Ensured high standards of hygiene, quality, and customer satisfaction, contributing to increased repeat business.
• Developed and implemented basic marketing strategies (offline and online) to boost visibility and sales.
• Played a key role in growing the business, improving operational efficiency, and expanding the customer base.