Summary
Overview
Work History
Education
Skills
Languages
Attributes
Timeline
Generic

Rehema Nansamba

Dubai

Summary

Experienced Retail Sales Associate with expertise in customer service, sales, and operations management. Proficient in building customer relationships, maximizing sales opportunities, and providing a seamless shopping experience. Proven track record of exceeding sales targets and maintaining high customer satisfaction. Exceptional organizational skills, attention to detail, and ability to excel in fast-paced retail environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Sephora
03.2023 - 02.2025
  • Assisted customers in selecting products, providing recommendations to enhance their shopping experience
  • Cultivated strong partnerships with suppliers to ensure timely stock replenishment
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased team sales by 45% within two months through strategic selling techniques
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales & Customer Service Representative

Adidas
03.2021 - 03.2023

Conducted product demonstrations to enhance customer interest and drive sales

  • Built strong relationships with customers, ensuring repeat business and brand loyalty which led to 45% sales increase.
  • Provided outstanding customer service, promptly addressing concerns and resolving complaints
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized extensive product knowledge to advise customers and boost sales conversions
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

MBA - Business Analytics

Victoria University
Kampala
11.2020

Skills

  • Client Relationship Development
  • Merchandising & store organization
  • Time management & multitasking
  • Effective Problem Solving
  • Engaged Listening Skills
  • Professional Customer Complaint Resolution

  • Aligning with Team Targets
  • Comprehensive Product Knowledge
  • Teamwork and collaboration
  • Approachable and Engaging
  • Upselling and cross selling techniques
  • Collaborative Teamwork

Languages

English
Arabic

Attributes

  • Highly motivated and goal-oriented
  • Passionate about delivering excellent customer service
  • Strong ability to work in fast-paced retail environments
  • Team player with leadership potential

Timeline

Retail Sales Associate

Sephora
03.2023 - 02.2025

Sales & Customer Service Representative

Adidas
03.2021 - 03.2023

MBA - Business Analytics

Victoria University
Rehema Nansamba