REHMAT ULLAH
Ajman
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crown Marketing
Quetta, Pakistan
03.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Training Manager
Ababeel Car Tracking
Quetta
01.2021 - 03.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Control room operator
Ababeel Car Tracking
Quetta
01.2018 - 12.2020
- Answered telephone enquiries in polite and courteous manner.
- Kept all logs, reports and records up to date and accurate, promptly completing updates.
- Recorded all events, incidents and actions accurately.
- Alerted Police over Airwave to any incident or potential incident as soon as identified.
Office Clerk
Alrohaan Marketing
Quetta
01.2017 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Elementary School Teacher
Private Institution
Quetta
03.2013 - 12.2016
- Encouraged students to work together to achieve goals.
- Organised and took part in school events, outings and activities happening during weekends and evenings.
- Created daily lesson plans targeted to current curriculum standards.
- Prepared and presented informative reports to parents.
- Adapted teaching styles for varying student capabilities and requirements.
Home Tutor
Home
Quetta
03.2014 - 03.2016
- Helped students to build study guides and habits to increase confidence, comprehension and data recall.
- Taught students important points to prepare for examinations and assessments.
- Supported students to identify problems impeding education.
Education
Master of Arts -
University of Balochistan
04.2018
Bachelor of Education - Education
Alama Iqbal Open University Islamabad
01.2017
Skills
- Problem-solving
- Public Relations
- Lesson planning
- Calendar management
- Teaching methods
- Marketing
- Accounting
Certification
- Networking
- MS Office
- MS Excel
- Hardware
- Typing
- Shorthand
Languages
English
Upper intermediate
urdu
Advanced
pashto
Native
Hindi
Intermediate (B1)
Timeline
Customer Service Representative
Crown Marketing
03.2022 - 08.2024
Training Manager
Ababeel Car Tracking
01.2021 - 03.2022
Control room operator
Ababeel Car Tracking
01.2018 - 12.2020
Office Clerk
Alrohaan Marketing
01.2017 - 01.2018
Home Tutor
Home
03.2014 - 03.2016
Elementary School Teacher
Private Institution
03.2013 - 12.2016
Master of Arts -
University of Balochistan
Bachelor of Education - Education
Alama Iqbal Open University Islamabad