Reine Diab

• Kept detailed track of legal documents and project implementation.
• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

Call center agent (Answering inquiries by email and phone; preparing call center daily report; Generating LMC, BCH, GCH) Lost and found property officer (Receiving lost items, maintaining lockers, Rack management, Charity Handover, Disposal, Claiming items) Providing any needed assistance for passengers (Terminal operations) Maintains a concise, clear and factual shift report to be transmitted to enable hand over and task follow-up. Ensure the efficient customers flow through the Terminal in compliance with the agreed standards and procedures. (Que Management)

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed all tasks in compliance with company policies and procedures.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Responded to any special requests (Arrangements for occasions).
• Maintained confidentiality of sensitive data to protect customer and business information.
• Settled payments either by cash or credit.