Reine E. Daou
Dubai,UAE
Summary
Business Development Leader with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Head of Business Development
Emirates Transport
Dubai, UAE
12.2022 - 06.2025
- Analyzed monthly financial statements to track progress towards objectives and identified areas for improvement; led cross-functional team to revise objectives and plans.
- Oversaw product development, ensuring alignment with customer needs and preferences.
- Developed sustainable growth plans to enhance company profitability achieving 110% from target
- Increased sales performance through strategic planning and implementation of marketing campaigns, enhance customer portfolio by 70%
- Boosted market presence by developing and implementing innovative business strategies.
- Facilitated regular training programmes, enhancing team competence and productivity.
Business Development Manager
Emirates Transport
Dubai, UAE
12.2021 - 12.2022
- Devised comprehensive business plans, enabling sustainable growth,
- Identified market trends, resulting in enhanced product offerings.
- Drove revenue growth with innovative sales strategies , achieving 14% annual growth .
- Secured new business opportunities by cultivating strong relationships with potential clients, onboarding new 29 accounts.
- Managed key accounts, ensuring high levels of customer satisfaction NPS 75%
- Negotiated contracts with vendors to secure best possible terms.
Corporate Sales Manager
LibanPost
Beirut , Lebanoon
03.2019 - 08.2021
- Managed multiple accounts with utmost professionalism and attention to detail, 18 government accounts
- Developed strategic sales plans for company growth, achieved 11% annual growth .
- Achieved targets consistently utilizing exceptional negotiation and closing abilities 98%
- Collaborated cross-functionally to develop comprehensive proposals that won significant accounts.
- Drove sales initiatives forward by closely collaborating with marketing teams on campaigns.
- Formulated creative sales strategies, resulting in increased market share.
- Nurtured profitable partnerships with corporate clients to boost revenue streams , achieved 18% net profit ratio
Showroom Manager
Hyundai
Beirut, LIBANON
08.2015 - 02.2019
- Managed showroom operations efficiently, enhancing customer satisfaction reaching 4,8 rating / 5
- Led team meetings daily to ensure smooth operations.
- Resolved customer complaints in timely manner, improving overall customer experience.
- Identified potential sales opportunities within local area market, leading to increased footfall in showroom achieving monthly target 42 units
- Conducted staff training sessions for enhanced sales performance.
- Coordinated effectively between different departments for seamless business operations.
Sales Consultant
Hyundai
Beirut, LEBANON
04.2010 - 07.2015
- Assisted customers through entire sales process to ensure satisfaction rating 4.2/5
- Utilized CRM software efficiently, improving lead tracking and follow-ups.
- Collaborated with sales team to meet monthly targets successfully.
- Yielded higher sales revenue through upselling techniques achieving 130% upsell products
- Delivered convincing sales pitches to attract new clients.
Education
Bachelor Degree - Business Administration
Holy Spirit University of Kaslik
LEBANOON 09.2007 - 03.2010
Skills
- Communication Skills
- B2B & B2C sales experience
- Product launch expertise
- P and L management
- Revenue generation expertise
- Sales Forecasting
- Key account handling
- Cross-functional team leadership
- Customer relationship management
- Negotiation proficiency
- Pricing strategy development
Languages
Arabic
Native
English
Fluent
French
Advanced
Certification
- On The Job Coaching certified by VP learning and Development "Dr. Mohamed Al Marzouqi", ETISALAT Academy, January 2025
- Car Sales Technique Program certified by WYDNER coaches, April 2014
Awards
- Hyundai Global Consultant Championship, 2015, Secured 2nd place by demonstrating exceptional sales acumen and strategic thinking, as well as outperforming competitors by 30%.
Timeline
Head of Business Development
Emirates Transport
12.2022 - 06.2025
Business Development Manager
Emirates Transport
12.2021 - 12.2022
Corporate Sales Manager
LibanPost
03.2019 - 08.2021
Showroom Manager
Hyundai
08.2015 - 02.2019
Sales Consultant
Hyundai
04.2010 - 07.2015
Bachelor Degree - Business Administration
Holy Spirit University of Kaslik
09.2007 - 03.2010
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