Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Career Objective
Generic

Reiner G. Dela Cruz

Abu Dhabi

Summary

Resourceful and disciplined finance and operations professional with 8+ years of experience in banking, customer service, and compliance. Proven expertise in AML/KYC procedures, financial documentation, and client support across high-volume environments. Currently upskilling in accounting software and financial tools. Known for strategic negotiation, budgeting precision, and proactive learning. Open to relocation and seeking full-time U.S.-based opportunities in finance, accounting, or operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service & Compliance Officer

Al Ansari Exchange
08.2022 - 07.2025
  • Led client onboarding, KYC verification, and compliance documentation.
  • Ensured strict adherence to AML/KYC regulations, supporting successful audits.
  • Processed high-volume financial transactions including remittances and currency exchange.
  • Delivered multilingual customer service, resolving inquiries with empathy and professionalism.
  • Maintained accurate records and reconciliations, contributing to operational efficiency.
  • Recognized for 100% accuracy in cash balancing and proactive compliance support.

Account Maintenance Officer – Credit Card Division

Bank of the Philippine Islands
08.2018 - 03.2022
  • Processed credit card applications and account modifications in compliance with AML/KYC standards.
  • Executed account updates, transaction blocks, and customer requests with precision.
  • Collaborated with compliance teams to resolve discrepancies and ensure audit readiness.
  • Monitored transaction patterns and flagged suspicious activity for investigation.
  • Contributed to workflow improvements and data confidentiality initiatives.

Assistant Bookkeeper

Dean Lacson Accounting Firm
04.2018 - 07.2018
  • Recorded financial transactions and reconciled accounts for audit preparation.
  • Managed petty cash and supported payroll documentation and government remittances.
  • Assisted in ledger updates and year-end closing procedures.

Accounting Clerk (Internship)

Manila City Hall
04.2016 - 05.2017
  • Prepared financial documents and reconciled daily cash reports.
  • Supported budget monitoring and expenditure tracking for city projects.
  • Filed records in compliance with government audit standards.

Education

Bachelor of Science - Accountancy

College of The Holy Spirit Manila
Manila, Philippines
04-2018

Skills

  • Financial Operations & Cash Handling
  • AML/KYC Compliance & Risk Mitigation
  • Customer Service & Conflict Resolution
  • Account Maintenance & Credit Processing
  • QuickBooks, Tally, Zoho Books (in progress)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strategic Negotiation & Budgeting
  • Professional Communication & Documentation
  • Multilingual: English, Tagalog

Certification

  • Ongoing training in QuickBooks, Tally, Zoho Books
  • Advanced Excel, Word, and PowerPoint proficiency

Languages

English (Fluent)
Tagalog (Fluent)

Timeline

Customer Service & Compliance Officer

Al Ansari Exchange
08.2022 - 07.2025

Account Maintenance Officer – Credit Card Division

Bank of the Philippine Islands
08.2018 - 03.2022

Assistant Bookkeeper

Dean Lacson Accounting Firm
04.2018 - 07.2018

Accounting Clerk (Internship)

Manila City Hall
04.2016 - 05.2017

Bachelor of Science - Accountancy

College of The Holy Spirit Manila

Career Objective

To secure a full-time role in finance, accounting, or operations that aligns with my values of integrity, growth, and family stability. Committed to continuous learning and contribution, with openness to relocation to the U.S.

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Reiner G. Dela Cruz