REJENTHILEKSHMI RAVI
Sharjah,UAE
Summary
Creative individual with fervent goal to enhance skills in marketing and sales. Enthusiastic to work with sales team to develop strategies. Comfortable working in fast-paced environments. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
7
7
years of professional experience
Work history
Admin -Sale Coordinator
Musandum Group of Companies
Sharjah, UAE
02.2017 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Supported front-line sales teams with well-coordinated administrative operations.
- Resolved customer complaints and answered queries about store products.
- Input orders onto internal system to maintain updated sales records.
- Handled inbound queries by phone, email and in person.
- Followed up on sales quotes and potential leads within target timeframes.
- Processed purchases and sales orders promptly.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Managed logistics for sales events and trade shows.
- Prepared and distributed sales reports for internal review and analysis.
Education
Bachelor of Commerce - Commerce
Annamalai University
India /2011 - /2014
Master's degree - Finance
Annamalai University
India /2014 - /2016
Medical Cording -
AAPC
UAE /2022 -
Skills
- Data Entry , MS Office Suite & Microsoft Office
- General ledger accounting expertise & Financial reporting
- QuickBooks expert, Bookkeeping , Tally ERP 9 & Peachtree
- A problem-solver with attention to detail
- Organizational and leadership & A team player with high level of dedication
- Ability to multitask & Detail-oriented
- Communication & Customer service
- Willingness to learn new things
- Relationship management
- Google Workspace
- Accounting
- Complex negotiations
Languages
Hindi
Fluent
English
Fluent
Malayalam
Native
Tamil
Fluent
Telugu
Fluent
Timeline
Admin -Sale Coordinator
Musandum Group of Companies
02.2017 - Current
Bachelor of Commerce - Commerce
Annamalai University
/2011 - /2014
Master's degree - Finance
Annamalai University
/2014 - /2016
Medical Cording -
AAPC
/2022 -
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