Rejy Rajan
Business Development | Broker Relations | Team Management
Dubai, UAE
Summary
Driven Professional with over 16 years of Insurance experience in the UAE with a background in propelling company offerings and brand through focused strategies. Collaborative leader with excellent inter-personal skills to promote, engage & provide an empowering work culture. Exceptional in building and maintaining relationships with diverse range of both internal and external stakeholders in dynamic settings.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Senior Relationship Manager - Broking Business
Noor Takaful P.J.S.C
, Dubai
07.2021 - Current
- Partnered with Company leadership to plan new joint initiatives, evaluate proposals and determine how it fits into business capability, roadmaps and priorities.
- Created new business relationships for company and achieved defined targets by leveraging existing relationships with Brokers.
- Managed and developed existing broker relationships with focus to achieve higher retention ratios as well as replacing non-productive broking relationships which are detrimental to business.
- Identified areas of improvement focused on renewal business and ensured all renewals processes are in line with Company guidelines.
- Produced data for monthly MIS reports which was cross-checked with team members to ensure data accuracy.
- Ensure CRM Software is updated by team members on regular basis with all required information and supporting documents if any.
- Ensured collection processes carried out are in line with credit control policy for collection processes with support of Finance and Operations teams to ensure strategic goals are met.
- Managed performance evaluations to achieve individual and team results and to provide structured feedback to team members on consistent basis.
Manager - Broker Relations - Dubai & Northern Emirates
Abu Dhabi National Insurance Company
02.2014 - 06.2021
- Retaining productive partnership with more than 30 Insurance brokers across Dubai and Northern Emirates.
- Consistently exceeded or achieved KPI's which includes new business targets, renewal retention and collection of premiums.
- Recognized as key point of contact by partners in many facets.
- Proficient in product roll-out presentations, client orientation, handling grievances and resolving disputes.
- Specialized experience of working across multiple lines of business.
- Collaborated with cross-functional teams to enhance customer experience.
- Having in-depth knowledge of Risk Appetite and value proposition.
- Structuring schemes with brokers along with profitable lines of business modeled across bulk volumes and ensuring steady flow of profitable accounts into these schemes.
- Negotiating with different stakeholders while retaining client base and expanding through cross selling.
- Drafting and reviewing contracts.
- Preparing budgets and handle management information systems.
- Influenced new product direction by conducting competitive analysis.
Assistant Vice President
Lockton Insurance Brokers LLC
04.2012 - 01.2014
- Identify client’s risk management objectives and set plan of action which is in line with regulatory requirements.
- Carry out contract reviews, product analysis and client presentations.
- Advise upon changes in perceived risk exposures and identify opportunities for expanded services.
- Identify and progress new business leads to conversion.
- Review any case perceived vulnerable or where there are concerns about relationship by setting plan of action.
- Be aligned with company’s renewal retention percentage and renewal income.
- Furnish management information as required by Business Unit Head.
- Developing cohesive environment for all round development of team.
- Improving motivation level of team members to achieve consistent performance.
- Compliance with organizational procedures.
Client Manager
Berns Brett Masaood Insurance Brokers LLC
07.2009 - 03.2012
- Supervising annual renewal procedure for corporate clients.
- Identify risk exposures and advise on insurance solutions to client.
- Claims Management including monitoring loss ratios and liaising with insurance company and loss adjusters.
- Relationship Management with ‘C’ level client personnel and industry personnel and liaisons with local insurers.
- Account Management along with development and maintaining client relationships.
- Managing team of 5 members, including training and collaborating with account executives to achieve assigned results.
- Attending incoming inquiries and converting them to new business by proposing effective insurance solutions.
- Coordinating with London office for servicing Clients who have their operations in UAE and UK.
Account Executive
Al Futtaim Willis Co. LLC
08.2005 - 06.2009
- Managed entire Personal Lines and SME Division while additionally providing support for Large Corporate Accounts.
- Training staff on how to handle personal lines desk, reviewing their performance.
- Creating management reports including devising annual budgets for team
- Accounting and reconciliation of accounts with Insurers.
- Understanding product portfolio of different underwriters in order to recommend options to clients.
- Involved in setting up personal lines schemes for private companies.
- Analyzing KPI's of schemes, comparing actual results to budget and taking corrective actions.
Education
Dip CII
The Chartered Insurance Institute
UK 01.2006 - 12.2008
MBA With Specialization in Finance
Manipal Academy of Higher Education – Dubai
UAE 09.2005 - 08.2007
B.COM (HONS) - B.COM (HONS)
Christ College
India 06.2002 - 05.2005
Skills
Conflict Management
Timeline
Senior Relationship Manager - Broking Business
Noor Takaful P.J.S.C
07.2021 - Current
Manager - Broker Relations - Dubai & Northern Emirates
Abu Dhabi National Insurance Company
02.2014 - 06.2021
Assistant Vice President
Lockton Insurance Brokers LLC
04.2012 - 01.2014
Client Manager
Berns Brett Masaood Insurance Brokers LLC
07.2009 - 03.2012
Dip CII
The Chartered Insurance Institute
01.2006 - 12.2008
MBA With Specialization in Finance
Manipal Academy of Higher Education – Dubai
09.2005 - 08.2007
Account Executive
Al Futtaim Willis Co. LLC
08.2005 - 06.2009
B.COM (HONS) - B.COM (HONS)
Christ College
06.2002 - 05.2005
Similar Profiles
Feyikemi IkuseedunFeyikemi Ikuseedun
Company Secretary at Noor Takaful Insurance LimitedCompany Secretary at Noor Takaful Insurance Limited
Najwa SulimanNajwa Suliman
CEO's Executive Secretary at Dubai Refreshment P.J.S.C.CEO's Executive Secretary at Dubai Refreshment P.J.S.C.
Kifayat Ullah KhanKifayat Ullah Khan
Transport Administrator at Massar solutions P.J.S.CTransport Administrator at Massar solutions P.J.S.C