Rejy Rajan
Business Development | Broker Relations | Team Management
Dubai, UAE
Summary
Driven Professional with over 16 years of Insurance experience in the UAE with a background in propelling company offerings and brand through focused strategies. Collaborative leader with excellent inter-personal skills to promote, engage & provide an empowering work culture. Exceptional in building and maintaining relationships with diverse range of both internal and external stakeholders in dynamic settings.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Senior Relationship Manager - Broking Business
Noor Takaful P.J.S.C
, Dubai
07.2021 - Current
- Partnered with Company leadership to plan new joint initiatives, evaluate proposals and determine how it fits into business capability, roadmaps and priorities.
- Created new business relationships for company and achieved defined targets by leveraging existing relationships with Brokers.
- Managed and developed existing broker relationships with focus to achieve higher retention ratios as well as replacing non-productive broking relationships which are detrimental to business.
- Identified areas of improvement focused on renewal business and ensured all renewals processes are in line with Company guidelines.
- Produced data for monthly MIS reports which was cross-checked with team members to ensure data accuracy.
- Ensure CRM Software is updated by team members on regular basis with all required information and supporting documents if any.
- Ensured collection processes carried out are in line with credit control policy for collection processes with support of Finance and Operations teams to ensure strategic goals are met.
- Managed performance evaluations to achieve individual and team results and to provide structured feedback to team members on consistent basis.
Manager - Broker Relations - Dubai & Northern Emirates
Abu Dhabi National Insurance Company
02.2014 - 06.2021
- Retaining productive partnership with more than 30 Insurance brokers across Dubai and Northern Emirates.
- Consistently exceeded or achieved KPI's which includes new business targets, renewal retention and collection of premiums.
- Recognized as key point of contact by partners in many facets.
- Proficient in product roll-out presentations, client orientation, handling grievances and resolving disputes.
- Specialized experience of working across multiple lines of business.
- Collaborated with cross-functional teams to enhance customer experience.
- Having in-depth knowledge of Risk Appetite and value proposition.
- Structuring schemes with brokers along with profitable lines of business modeled across bulk volumes and ensuring steady flow of profitable accounts into these schemes.
- Negotiating with different stakeholders while retaining client base and expanding through cross selling.
- Drafting and reviewing contracts.
- Preparing budgets and handle management information systems.
- Influenced new product direction by conducting competitive analysis.
Assistant Vice President
Lockton Insurance Brokers LLC
04.2012 - 01.2014
- Identify client’s risk management objectives and set plan of action which is in line with regulatory requirements.
- Carry out contract reviews, product analysis and client presentations.
- Advise upon changes in perceived risk exposures and identify opportunities for expanded services.
- Identify and progress new business leads to conversion.
- Review any case perceived vulnerable or where there are concerns about relationship by setting plan of action.
- Be aligned with company’s renewal retention percentage and renewal income.
- Furnish management information as required by Business Unit Head.
- Developing cohesive environment for all round development of team.
- Improving motivation level of team members to achieve consistent performance.
- Compliance with organizational procedures.
Client Manager
Berns Brett Masaood Insurance Brokers LLC
07.2009 - 03.2012
- Supervising annual renewal procedure for corporate clients.
- Identify risk exposures and advise on insurance solutions to client.
- Claims Management including monitoring loss ratios and liaising with insurance company and loss adjusters.
- Relationship Management with ‘C’ level client personnel and industry personnel and liaisons with local insurers.
- Account Management along with development and maintaining client relationships.
- Managing team of 5 members, including training and collaborating with account executives to achieve assigned results.
- Attending incoming inquiries and converting them to new business by proposing effective insurance solutions.
- Coordinating with London office for servicing Clients who have their operations in UAE and UK.
Account Executive
Al Futtaim Willis Co. LLC
08.2005 - 06.2009
- Managed entire Personal Lines and SME Division while additionally providing support for Large Corporate Accounts.
- Training staff on how to handle personal lines desk, reviewing their performance.
- Creating management reports including devising annual budgets for team
- Accounting and reconciliation of accounts with Insurers.
- Understanding product portfolio of different underwriters in order to recommend options to clients.
- Involved in setting up personal lines schemes for private companies.
- Analyzing KPI's of schemes, comparing actual results to budget and taking corrective actions.
Education
Dip CII
The Chartered Insurance Institute
UK 01.2006 - 12.2008
MBA With Specialization in Finance
Manipal Academy of Higher Education – Dubai
UAE 09.2005 - 08.2007
B.COM (HONS) - B.COM (HONS)
Christ College
India 06.2002 - 05.2005
Skills
Conflict Management
Critical and creative thinking
Strategic planning
Relationship building and rapport
New Business Development
Effective negotiator
Sales pipeline management
Staff Management
Team building expertise
Adaptability
Self-Motivated
Time Management
Reliable Team Player
Timeline
Senior Relationship Manager - Broking Business
Noor Takaful P.J.S.C
07.2021 - Current
Manager - Broker Relations - Dubai & Northern Emirates
Abu Dhabi National Insurance Company
02.2014 - 06.2021
Assistant Vice President
Lockton Insurance Brokers LLC
04.2012 - 01.2014
Client Manager
Berns Brett Masaood Insurance Brokers LLC
07.2009 - 03.2012
Dip CII
The Chartered Insurance Institute
01.2006 - 12.2008
MBA With Specialization in Finance
Manipal Academy of Higher Education – Dubai
09.2005 - 08.2007
Account Executive
Al Futtaim Willis Co. LLC
08.2005 - 06.2009
B.COM (HONS) - B.COM (HONS)
Christ College
06.2002 - 05.2005