Rekha Radhakrishnan
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in team management and customer service, driving operational efficiency and business governance. Demonstrates strong interpersonal skills and excels in management reporting, talent development, and retention. Committed to fostering a collaborative work environment while pursuing opportunities for career advancement in leadership roles.
Overview
20
20
years of professional experience
3
3
Languages
Work history
Manager - International Business
Charles Monat Associates Ltd
Dubai, UAE
03.2026 - 07.2026
- Managed end-to-end life insurance cases for high-net-worth clients internationally.
- Coordinated with financial consultants, insurers, underwriters, and operations teams.
- Reviewed client documentation for completeness, accuracy, and full regulatory compliance.
- Monitored case milestones, followed up with stakeholders, and escalated risks.
- Managed policy issuance documentation and post-sale operational activities.
- Maintained and improved quality standards and case-management procedures.
AVP-Business Operations
Orient Insurance Company PJSC
Dubai, UAE
11.2020 - 03.2026
- Optimised business processing with business support backend team coordination daily actions.
- Trained management and staff on audit protocols and compliance requirements continuously.
- Verified distributor and after-sales service quality using tightened checks regularly.
- Reviewed business cases and policies to comply with central bank rules.
- Managed business mismanagement reports campaigns and commissions for smoother operations.
- Maintained legal compliance and AML documentation during onboarding of distributors.
- Led cross-functional process optimisation initiatives to raise team productivity markedly.
- Developed and tracked KPI dashboards to assess performance and target improvements.
- Coordinated inter-departmental communication to enable cohesive business operations delivery.
- Evaluated performance and coached operational teams to build high-performance culture.
- Aligned operational strategies with business goals through senior management collaboration.
- Analysed business challenges and designed effective strategic solutions proactively.
Senior Manager
Union Insurance Company PSC
Dubai
02.2014 - 07.2019
- Directed operations and underwriting teams to keep procedures exact and deadlines met.
- Generated detailed reports for insurance authority and auditors using regulatory standards.
- Built business requirement documents for system upgrades to improve operational efficiency.
- Partnered with IT and developers to troubleshoot and enhance system functionality.
- Oversaw premium reporting to reinsures for regular, accurate financial reconciliation.
Deputy Manager
First Gulf Bank
Dubai
01.2012 - 02.2014
- Led team across bancassurance and wealth operations with daily workflow coordination.
- Processed fund transfer authorisations and ran reversal procedures to maintain accuracy.
- Reviewed new business processes and servicing protocols to meet turnaround standards.
- Worked with IT on process improvements and system upgrades for efficiency.
- Managed HR activities for outsourced staff with provider compliance checks.
- Joined system testing work with IT to find and fix issues.
- Implemented and updated standard operating procedures to match practice and regulations.
Deputy Manager
Oman Insurance Company (PSC)
Dubai
01.2007 - 01.2012
- Spearheaded Bancassurance Operations team, optimizing workflow and fostering team synergy.
- Generated and presented critical weekly and monthly MIS reports to the Operations Life Head.
- Oversaw the accurate verification and completion of commission reports for banking affiliates.
- Performed preliminary underwriting, policy servicing, and ensured strict compliance with KYC and World Check regulations.
- Crafted and conducted comprehensive training on products, processes, and regulatory compliance for team members.
- Formulated SLAs and operational guidelines to support new business ventures.
- Cultivated and sustained robust relationships with Bancassurance partners through regular engagement.
- Garnered customer accolades for consistently delivering services with a 100% quality benchmark.
Education
Bachelor of Commerce - Business Administration
Calicut University
Kerala, IndiaLL.B - Bachelor of Law
Govt. Law Collage
Kerala, IndiaSkills
- Team Management
- Customer Service
- Business Governance
- Operational Efficiency
- Interpersonal Skills
- Management Reporting
- Talent development and retention
LANGUAGES
ENGLISH
HINDI
MALAYALAM
Timeline
Manager - International Business
Charles Monat Associates Ltd
03.2026 - 07.2026
AVP-Business Operations
Orient Insurance Company PJSC
11.2020 - 03.2026
Senior Manager
Union Insurance Company PSC
02.2014 - 07.2019
Deputy Manager
First Gulf Bank
01.2012 - 02.2014
Deputy Manager
Oman Insurance Company (PSC)
01.2007 - 01.2012
Bachelor of Commerce - Business Administration
Calicut University
LL.B - Bachelor of Law
Govt. Law Collage