Relyndis Ebote Ekomenzoge
Human Resource Clerk/ Housekeeping Team Leader
Dubai,Dubai
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
3
3
Certificates
Summary
Enthusiastic Human Resource Clerk/ Customer Service/ Housekeeping Team Leader. Eager to contribute to team success through hard work, attention to detail and with excellent organizational skills. Clear understanding of Customer retention and constant employee training for excellence. Motivated to learn, grow and excel.
Work History
Housekeeping Team Leader
TIME Facilities Management (TIME Asma Hotel)
Dubai, Dubai
05.2021 - 06.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Coordinated household cleaning service operations and managed client relations.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Pre-opening experience in hotel deluxe rooms and hotel apartments.
- Employee of the month and certification for cross training in Human Resources awardee.
CRM-Receptionist
Fly High Fitness
Dubai, Dubai
03.2020 - 04.2020
- Maintained statistical database of customers using PerfectGym Software and MyWellness App offered by organization, and satisfaction rating by customer.
- Liaised between customers and organization with particular focus on working with sales department.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics, thus increasing sales by 10%.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients, thus maximized customer retention.
- Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Maintained employee & member records, printers, photocopiers and other office equipment and duties as directed.
Chambermaid
Dubai Marine Beach Resort & Spa
Dubai, Dubai
12.2018 - 01.2020
- Prepared fresh linens and made beds.
- Reported maintenance concerns for repairs.
- Vacuumed floors and surfaces using attachments to clean tight areas and edges.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished glass surfaces, windows and performed spot-cleaning on furniture stains.
- Developed and maintained courteous and effective working relationships.
- Did constant inventory and informed supervisor when stock was low.
- Became lead “go-to” person for new representatives and particularly challenging calls as one of company’s primary trainers of new and established employees causing increasing sales by 50%.
Education
LLB in Law -
University of Buea
Cameroon 10.2008 - 11.2011
High School Diploma -
Bilingual Grammar School Molyko
Cameroon 09.2006 - 08.2008
Skills
Communication Skills
Certification
[Modern Human Resource Management] - [Alison]
Timeline
[Modern Human Resource Management] - [Alison]
09-2022
Housekeeping Team Leader
TIME Facilities Management (TIME Asma Hotel)
05.2021 - 06.2023
[Customer Service], [Alison]
08-2020
CRM-Receptionist
Fly High Fitness
03.2020 - 04.2020
Chambermaid
Dubai Marine Beach Resort & Spa
12.2018 - 01.2020
[Computer Operations], [Renco Consulting]
11-2012
LLB in Law -
University of Buea
10.2008 - 11.2011
High School Diploma -
Bilingual Grammar School Molyko
09.2006 - 08.2008