Remant Shah Thakuri
Sharjah,United Arab Emirates
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations.
Overview
7
7
years of professional experience
Work History
Crew trainer
Macdonald Hotels
Ajman
08.2023 - Current
- Trained and mentored new team members on McDonald’s standards for food preparation, customer service, and cleanliness.
- Conducted hands-on training sessions, monitored progress, and provided constructive feedback to improve team performance.
- Maintained high levels of customer satisfaction through friendly service and quick, accurate order handling.
- Ensured consistent adherence to health, safety, and sanitation guidelines.
- Supported shift leaders in daily operations, including inventory checks and team coordination.
- Recognized for leadership, reliability, and ability to work effectively in a fast-paced environment.
Sales man
Honda
Kantipath, Nepal
02.2020 - 12.2022
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Managed a large portfolio of accounts to maintain long-term customer relationships.
- Achieved targets through effective time management and prioritisation skills.
- Tailored sales presentations to meet specific client needs and preferences.
- Established new client relationships, resulting in expanded business opportunities.
Waiter
Hotel Samyak
Simara,bara, Nepal
01.2018 - 12.2019
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Explained dish components clearly to inform customers' decisions.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
Primary School -
GHP Secondary School
NepalDiploma - Management
Birgunj Public College
NepalSkills
- Food safety certification
- Cash handling
- Customer Service
- Payment Processing
- Product knowledge
- Opening and closing procedures
- Order processing
- Complaint resolution
- Performance Management
- Quality, Service, Cleanliness and Value coaching
- Crew member skills assessments
- POS training
- Team Leadership
- Sales strategies
- Coaching and training
- Food safety understanding
- Time-management
Timeline
Crew trainer
Macdonald Hotels
08.2023 - Current
Sales man
Honda
02.2020 - 12.2022
Waiter
Hotel Samyak
01.2018 - 12.2019
Primary School -
GHP Secondary School
Diploma - Management
Birgunj Public College
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