Remarben Dormido
Dubai
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
18
18
years of professional experience
Work History
IT Manager
Luxfolio Real Estate Broker
09.2020 - Current
- Install, configure, troubleshoot, maintain, and decommission IT assets, including laptops, printers, TVs, and other end-user devices.
- Proactively diagnose and resolve hardware and software issues related to end-user devices.
- Perform hardware and software installations, upgrades, and maintenance as needed.
- Ensure that end-user equipment is up to date with the latest security patches and updates.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Manager
PH Real Estate Brokers
05.2015 - 09.2020
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Managing website, posting news and updating users profiles
- Word Press editing on company website, First level end user support, Managing Support / Admin
- POC in all property portals (Just Property, Bayut, Property Finder, Dubizzle etc..) - CRM provider (Reapit, Universal), Managing Company Email/Users Account – integrated in G Suites
Security Analyst –SOC SEM Compliance
Nityo Infotech
02.2012 - 04.2014
- Performed risk analyses to identify appropriate security countermeasures.
- Periodic review of audit log activity with SEM Tier 2 and SEM Manager (Singapore base)
- Coordinate the completion of Weekly & Monthly metrics report for GSO Security Event Monitoring
- Filtering Failed Log-ins of users in Oracle, Unix Teradata, SQL Platform.Specializes in monitoring of Wintel security events both in Arc sight and Manual reports. Documents and files all key email transactions and relevant evidence(e.g. email escalations, follow-ups, resolutions, tickets).
- Security Events Monitoring
Senior Technical Support Analyst
Phil -EDS Techno Service
09.2008 - 01.2012
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Train’s the user in the proper use of IT equipment and applications
- Provides solution to the problems related to the hardware and software of the New CAE (Customize Design Software of Yazaki).
- Monitor and check the system environment on New CAE for worldwide YAZAKI affiliates
IT Officer (MIS)
Cash And Carry Mall
01.2006 - 09.2008
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Windows 2000/2003 Server Administration, Maintaining IBM POS machine Model 4694
- Troubleshooting computer hardware and system software, Encoding new stock and price change.
- Maintaining accurate profit and escalating the discrepancy. Opening and Closing In-charge of store hours, Programming and troubleshooting weighing scale model BC300 and Astra X
Education
Bachelor of Science - Computer Engineering Technology
University of Saint La Salle
Bacolod City - Philippines05.2005
Skills
- Team Collaboration
- Information Confidentiality
- Risk Mitigation Planning
- Cybersecurity Best Practices
- Documentation and Reporting
- Operating System Management
- Technical Troubleshooting
- Quality Assurance
- Documentation Management
- End Point Configurations
- IT Infrastructure Proficiency
- User Support
- Budget Control
Languages
English
Bilingual or Proficient (C2)
Timeline
IT Manager
Luxfolio Real Estate Broker
09.2020 - Current
IT Manager
PH Real Estate Brokers
05.2015 - 09.2020
Security Analyst –SOC SEM Compliance
Nityo Infotech
02.2012 - 04.2014
Senior Technical Support Analyst
Phil -EDS Techno Service
09.2008 - 01.2012
IT Officer (MIS)
Cash And Carry Mall
01.2006 - 09.2008
Bachelor of Science - Computer Engineering Technology
University of Saint La Salle
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