REMI NKENGLA NGWA
Dubai,UAE
Summary
Offering strong communication and interpersonal skills with knack for building relationships and understanding customer needs. Knowledgeable about sales strategies and eager to leverage problem-solving abilities in sales environment. Ready to use and develop negotiation, customer service, and team collaboration skills in Sales Representative role.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Senior sales officer
Al Sabeel Travel and Tourism
Dubai, UAE
03.2023 - Current
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Conducted product demonstrations to increase consumer interest.
- Maintained high standards of professionalism whilst interacting with customers.
- Provided detailed product information for informed buying decisions.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Collaborated with the team to meet monthly sales targets.
- Implemented effective sales techniques to maximise profits.
- Co-operated closely with logistics department to ensure timely deliveries.
- Established strong relationships with customers, enhancing brand loyalty.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Utilised persuasive communication skills to overcome objections and secure sales.
- Resolved or escalated customer issues for high levels of satisfaction.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
Customer service representative
Sana Mahal
Dubai, UAE
07.2021 - 01.2023
- Streamlined processes through efficient record keeping.
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Prepared necessary forms to complete transactions.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 40%.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Answered customer telephone calls promptly and improved on-hold wait times.
Restaurant waiter
Alouette Creperie
Abu Dhabi, UAE
09.2018 - 11.2020
- Promoted daily specials and limited-time offerings to increase sales.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Managed large group reservations with meticulous attention to detail.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Participated in team training sessions, enhancing overall performance level.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Navigated busy dinner rushes without compromising quality of service.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Enhanced customer dining experience by providing top-notch service.
- Facilitated table settings and arrangement for optimal space utilisation.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Attended to customer's needs proactively for first-class waiting service.
Education
Bachelor of Laws - LLB - Law
University of Soa
Cameroon 10.2007 - 07.2010
Advance Level Certificate - General studies
GBHS Bamenda
Cameroon 09.2005 - 05.2007
Skills
- Knowledge of crm systems
- Public speaking confidence
- Target achievement
- Price quotation
- Networking proficiency
- Sales Leadership
- Client Relationship Management
- Direct sales
- Cold calling
- Lead generation
- Client acquisition
- Customer Service
Languages
English
Fluent
French
Fluent
Timeline
Senior sales officer
Al Sabeel Travel and Tourism
03.2023 - Current
Customer service representative
Sana Mahal
07.2021 - 01.2023
Restaurant waiter
Alouette Creperie
09.2018 - 11.2020
Bachelor of Laws - LLB - Law
University of Soa
10.2007 - 07.2010
Advance Level Certificate - General studies
GBHS Bamenda
09.2005 - 05.2007
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