Remith Ravi
Back Office Executive - Jewellery Operations
Dubai
Summary
Experienced Back Office Executive with over 3 years of experience in the UAE and India, specializing in Jewelry Operations, Warehouse Operations, and overall back office management. Skilled in ensuring smooth functioning and efficiency of all back office and warehouse activities. Possesses deep understanding of material and stock management techniques, as well as inventory control methods and procedures. Proficient in handling back office operations of E-commerce businesses, maintaining strong relationships with existing customers, and enhancing both internal and external customer satisfaction to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Back Office Executive (Jewellery Operations)
Pure Gold Jewellers LLC
06.2023 - Current
- Address customer inquiries regarding jewelry products, pricing, promotions, and services in a knowledgeable and courteous manner
- Maintain a good understanding of the jewelry collections, precious metals, gemstones, and other products to effectively educate customers
- Process customer orders, including purchases, exchanges, returns, and repairs, accurately and efficiently through the point-of-sale (POS) system
- Keep track of inventory and liaise with the sales and management teams to ensure products are in stock and displayed correctly
- Handle customer complaints and concerns professionally, aiming to resolve issues to the customer's satisfaction and following company policies
- Built and maintained strong relationships with vendors to ensure reliable supply and high-quality services
- Implemented vendor management strategies that contributed to improved business performance and customer satisfaction
- Managed end-to-end costing processes, ensuring accurate and competitive pricing for customers
- Maintained detailed records of all costing and quotations for future reference and audits
- Preparing goods for export, including packing and labelling and ensuring all export documentations is in order and goods are cleared by customs
- Prepared and submitted necessary customs documentation for import and export clearance and maintained detailed records of shipments, including bills of lading, invoices, and packing list
- Streamlined vendor payment processes by effectively creating and managing Local Purchase Orders (LPOs) in ERP systems and ensured accuracy and compliance in all LPO transactions, adhering to company policies and industry standards
Back Office Executive
Inzeron Trading & Contracting (Subsidiary of Autobahn Trucking Corporation PVT LTD)
09.2022 - 05.2023
- Performing various administrative and operational tasks to support the smooth functioning of the company's operations
- Dealing with customer enquiries by telephone, email and letter
- Handling ecommerce business of FMCG segment like managing the order processing cycle, including order entry, tracking, fulfillment, processing cancelled and returned orders
- Monitor inventory levels and coordinate with the purchasing team to ensure adequate stock levels are maintained
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution
- Preparation of customer activity reports and transfer to administration department for maintaining customer databases, manages administration, communicate and coordinate with internal departments
- Opening customer accounts by recording account information
- Processing payments in a timely manner to keep the company in contact with all stakeholders and vendors
Warehouse Operation Executive
Chalhoub Group
09.2019 - 04.2021
- Receiving and checking inbound shipments as per the details of documents
- Planning, receiving, moving, checking, storing of incoming, outgoing goods and maintaining documentation as per standards
- Quantity and quality checking and inspection of goods
- Segregation of inbound shipments if need be and making sure shipment is in good condition and reporting any damages
- Inventory process completion and stocking of materials as per prescribed inventory system
- Maintenance of storage equipment's and counting, weighting goods
- Preparing outbound shipments as per requests and making sure shipment is in good condition
- Arranging for transportation and making sure the right shipments are loaded onto the right trucks
- Unpacking incoming goods and establishing standards and methods for packaging and storing
Education
Association of Chartered Certified Accountants (ACCA) - undefined
Lakshya CA Campus
KeralaBachelor of Commerce - undefined
University of Madras
01.2016 - 1 2019
Skills
MS Excel
Personal Information
- Passport Number: S0280474
- Date of Birth: 12/18/98
- Gender: Male
- Nationality: Indian
- Visa Status: Employment Visa
Timeline
Back Office Executive (Jewellery Operations)
Pure Gold Jewellers LLC
06.2023 - Current
Back Office Executive
Inzeron Trading & Contracting (Subsidiary of Autobahn Trucking Corporation PVT LTD)
09.2022 - 05.2023
Warehouse Operation Executive
Chalhoub Group
09.2019 - 04.2021
Bachelor of Commerce - undefined
University of Madras
01.2016 - 1 2019
Association of Chartered Certified Accountants (ACCA) - undefined
Lakshya CA Campus
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