Remon Gerges
Dubai
Summary
Assistant Operations Manager and Proactive Sales Consultant with extensive expertise in branch operations and customer relationship management. Adept at streamlining processes to enhance efficiency, ensure regulatory compliance, and drive operational excellence. Demonstrated ability in team building, fostering collaboration, and cultivating a positive work environment. Proven track record of improving customer satisfaction through exceptional service delivery and strategic use of CRM systems. Skilled in building strong relationships, enhancing customer loyalty, and driving sustainable revenue growth. A quick learner with a proactive approach, committed to continuous improvement and innovation.
Overview
15
15
years of professional experience
Work History
Assistant Operations Manager
Cairo Sales Store
08.2019 - 05.2024
- Increased Operational Efficiency: Streamlined branch processes, reducing operational costs by 15% and increasing overall efficiency by 20% through the implementation of standardized procedures and automation tools.
- Enhanced customer service protocols, resulting in a 25% increase in customer satisfaction scores over a 12-month period and boosting customer retention rates by 10%.
- Contributed to a 30% year-over-year increase in branch revenue by optimizing sales strategies, improving team performance, and driving cross-selling initiatives.
- Designed and conducted surveys to measure customer satisfaction, analyzed feedback, and implemented improvements to enhance service quality.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Systematically comprehensive documentation for branch operations, including employee appointments, training methods, job descriptions, tasks, and responsibilities.
- Systematically documented completed tasks, processes, and obstacles to ensure a clear and structured operational framework.
- Played a key role in team development program that reduced employee turnover by 25% and increased employee engagement scores by 15%, fostering a collaborative and productive work environment.
Sales Advisor
Cairo Sales Store
06.2013 - 08.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Surpassed sales targets by 20% for three consecutive quarters.
- Expert in engaging with customers, understanding their needs, and providing tailored solutions.
- Extensive knowledge of products to effectively recommend options that meet client requirements.
- Skilled in developing and implementing sales strategies to achieve and exceed targets.
- Proven ability to build and maintain strong relationships with clients, leading to increased loyalty and repeat business.
- Built relationships with customers and community to promote long term business growth.
Mobile Sales Promoter
Star Retail Outsourcing
10.2009 - 04.2013
- Greeted customers warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with customers.
- Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information.
- Educated customers about device features, functionalities, and benefits to help them make informed decisions.
- Developed expert knowledge of mobile products to confidently answer questions from clients as well as offer tailored recommendations based on individual needs.
- Collaborated with team members to improve overall store performance through training and sharing best practices.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Achieved monthly targets with an increase rate of 15% on a quarterly basis.
Education
Bachelor of Commerce - Accounting And Finance
Suez Canal University
Egypt05.2009
Skills
- Strong team-builder
- Excellent time management skills
- Operational Reports
- Decision-Making
- Willing to Learn
- Multitasking Abilities
- Teamwork and Collaboration
- Relationship Building
- Proficient in MS Office
- Sales expertise
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Assistant Operations Manager
Cairo Sales Store
08.2019 - 05.2024
Sales Advisor
Cairo Sales Store
06.2013 - 08.2019
Mobile Sales Promoter
Star Retail Outsourcing
10.2009 - 04.2013
Bachelor of Commerce - Accounting And Finance
Suez Canal University
Similar Profiles
Leslie BittersmannLeslie Bittersmann
Sales Associate/Notary Public/ Live Scan Tech at The UPS Store - Retail Center Sales AssociateSales Associate/Notary Public/ Live Scan Tech at The UPS Store - Retail Center Sales Associate
Mark Jason ArucanMark Jason Arucan
Research Unit Manager at Nasco Sales Amazon StoreResearch Unit Manager at Nasco Sales Amazon Store
Lien BachLien Bach
Retail Sale at Online Sales Manager, Personal Online StoreRetail Sale at Online Sales Manager, Personal Online Store