Remoun Ayad Azmy Soliman
Abu Dhabi,UAE
Summary
Accomplished professional specializing in team leadership, call center management, and UAE medical insurance. Proven ability in conflict resolution and clinical scheduling while upholding confidentiality and ethical standards. Proficient in Microsoft Office and EMR systems, with bilingual communication skills enhancing client relations. Focused on leveraging expertise to drive success in fast-paced environments.
Overview
12
12
years of professional experience
6047
6047
years of post-secondary education
1
1
Certification
Work history
Senior Administrator
Maudsley Health
Abu Dhabi, UAE
07.2021 - 09.2025
- Managing a multidisciplinary front office team (reception and call center).
- Coordinating between child and adult psychiatry clinics to optimize scheduling.
- Ensuring accurate booking and allocation of psychological assessments and therapy sessions.
- Liaising with clinicians to align clinical needs with administrative workflows.
- Handling internal communication with management and clinical leads.
- Overseeing patient registration, documentation, insurance verification, and confidentiality in compliance with DOH.
- Managing complaints and sensitive patient concerns with empathy and professionalism.
- Leading staff training and promoting a patient-first culture.
- Supporting corporate account coordination.
- Creating and maintaining staff shift schedules and task distribution.
- Led team meetings, ensuring clear communication amongst staff members.
- Facilitated staff training sessions to enhance team performance.
Customer Service Manager / Complaint Officer / Team Leader / Receptionist
Gulf Diagnostic Center Hospital
Abu Dhabi, UAE
06.2018 - 06.2021
- Handled VIP patient services and high-level complaints resolution.
- Verified insurance eligibility and supported coordination with internal insurance teams.
- Led front desk and call center operations.
- Ensured compliance with patient confidentiality standards and DOH policies.
- Coordinated directly with clinics to ensure patient flow.
- Took initiative in developing team performance and enhancing service delivery.
Indoor Sales Representative
Karaz Chocolate
Abu Dhabi, UAE
01.2016 - 05.2018
- Delivered excellent customer service and managed daily sales.
- Built strong relationships with regular customers and contributed to store targets.
Marketing Team Leader
Medex International
Abu Dhabi, Egypt
11.2013 - 12.2015
- Led promotional campaigns for medical and training programs.
- Trained new marketing staff and coordinated public seminars.
Education
Diploma - Tourism & Hotel Management
Al-Suyouf Institute, Egypt
Alexandria 09.2008 - 06.2010
Training Certificate - Coaching and Productivity
Coaching Training Program from USA Productivity Institute
Abu DhabiCoaching Training Program - Coaching and Productivity
USA Productivity Institute
Abu DhabiProfessional Training / Certification - Professional Development / Coaching
LJL SEMINARS – MEDEX International
Abu DhabiSkills
- Team leadership and coordination
- Call center management
- UAE medical insurance expertise
- Conflict resolution
- Clinical scheduling
- Confidentiality and ethics
- Microsoft Office and EMR proficiency
- Bilingual communication
Certification
- English Language Course – Arab Academy for Science, Technology & Maritime Transport
- Professional International Trainer – USA Productivity Institute
- Leadership by Charisma – USA Productivity Institute
- Presentation Skills – LJL Seminars (MEDEX International – USA)
Languages
Arabic – Native
English – Fluent
Early Work Experience – Egypt
- Sales Associate – Maxiema Cosmetic Shop (2012–2013)
Affiliations
- Traveling, reading, and playing football
References
References available upon request.
Timeline
Senior Administrator
Maudsley Health
07.2021 - 09.2025
Customer Service Manager / Complaint Officer / Team Leader / Receptionist
Gulf Diagnostic Center Hospital
06.2018 - 06.2021
Indoor Sales Representative
Karaz Chocolate
01.2016 - 05.2018
Marketing Team Leader
Medex International
11.2013 - 12.2015
Diploma - Tourism & Hotel Management
Al-Suyouf Institute, Egypt
09.2008 - 06.2010
Training Certificate - Coaching and Productivity
Coaching Training Program from USA Productivity Institute
Coaching Training Program - Coaching and Productivity
USA Productivity Institute
Professional Training / Certification - Professional Development / Coaching
LJL SEMINARS – MEDEX International
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