Summary
Overview
Work History
Education
Skills
Timeline
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Remy Hussein

Remy Hussein

Head of Marketing and CRM Manager

Summary

I am passionate about delivering innovative and engaging luxury marketing solutions that drive growth and customer loyalty. I have successfully handled multiple projects efficiently and on deadline, with the help of my strong organizational and analytical skills. I also have extensive client-facing experience and excellent interpersonal skills, which enable me to build and maintain positive relationships with stakeholders and partners.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Head of Marketing and CRM Manager

Rolls-Royce, McLaren,BMW,MINI At Abu Dhabi Motors
06.2020 - Current
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Established strong relationships with key industry influencers to elevate brand reputation.
  • Streamlined internal processes, resulting in improved productivity and cost savings for the department.
  • Collaborated with sales teams to develop integrated promotional campaigns that increased overall revenue growth.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
  • Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
  • Reduced manual data entry tasks by creating automated processes within the CRM system.
  • Revamped company website, enhancing user experience and improving site traffic metrics significantly.
  • Enhanced customer engagement with targeted social media strategies and content creation.
  • Implemented data-driven decision-making processes to guide innovative marketing strategies.

Senior Digital Marketing Executive

Gargash-enterprises Mercedes-Benz
11.2014 - 04.2020
  • Web page structuring (Purple Website full management).
  • Social Media plan (Facebook, Instagram, twitter, youtube channels).
  • online Game competitions story board Creation
  • Boosted sales revenue through the implementation of conversion rate optimization tactics on e-commerce platforms.
  • Ensures corporate image application of Brand Advertisement.
  • Running Mysterious Shoppers activity to enhance product presentation and customer service.
  • Participate in developing marketing strategic plans based on objectives.
  • Email strategy Planning, campaign creation ,Campaign analysis and reporting.

Marketing Executive

Arabian Automobiles Nissan
12.2013 - 09.2014
  • Handling Strong Public Relation to upgrade the Brand Market Share and maintain the existing clientele database.
  • Follow up on Marketing and Channel Distribution Departments budget.
  • Attend clients and qualify their needs.
  • Sales and communication skills training.
  • Address and solve major customers' complaints.

Marketing Executive

Q-Auto L.L.C Audi automobiles
07.2012 - 11.2013
  • Create the good environment and the knowledge.
  • Create displays to promote higher sales or merchandise.
  • Assists field sales staff with Marketing project requests.
  • Participate in developing marketing strategic plans based on objectives.
  • Coordinate in production of a wide range of marketing communications.

Customer Service

Gables inn Hotel
07.2007 - 09.2010
  • Manage and Train Staff on Customer Service to handle clients' complaints and fulfill customers' complaints.
  • Address and solve major customers' complaints.
  • Preparation of merchandize for each collection on season Basis.
  • Preparation of Stock, Inventory, and Maintenance Report on weekly and monthly basis.
  • Preparation and management of brand marketing plan, calendar of events and sales/promotion seasons
  • Developed a deep understanding of customer service principles and customer service best practices.

Trainee

Shock Magazine
04.2006 - 11.2006


  • Developed strong working relationships with trainees, fostering a supportive learning environment.
  • Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.

Trainee customer service

City bank
05.2005 - 09.2006
  • Keeping up to date with developments in the financial markets and their impact on investors portfolios.
  • Helping clients and investors in grow, diversify and protect their acquired wealth and investments.
  • Carrying out daily financial transactions.
  • Exchange operations between trade banks and the central bank.
  • Handling debit and credit operations ,Carrying out monitoring and implementation tasks.

Education

Bachelor of Arts - Graphic Design

University of Miami
Coral Gables, FL33124
05.2006 - 2009.05

Skills

    Creative Direction

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Timeline

Head of Marketing and CRM Manager

Rolls-Royce, McLaren,BMW,MINI At Abu Dhabi Motors
06.2020 - Current

Senior Digital Marketing Executive

Gargash-enterprises Mercedes-Benz
11.2014 - 04.2020

Marketing Executive

Arabian Automobiles Nissan
12.2013 - 09.2014

Marketing Executive

Q-Auto L.L.C Audi automobiles
07.2012 - 11.2013

Customer Service

Gables inn Hotel
07.2007 - 09.2010

Bachelor of Arts - Graphic Design

University of Miami
05.2006 - 2009.05

Trainee

Shock Magazine
04.2006 - 11.2006

Trainee customer service

City bank
05.2005 - 09.2006

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Remy HusseinHead of Marketing and CRM Manager