RENAA SULTANA
Dubai
Summary
A motivated sales professional with a strong focus on building client relationships and delivering great results in Dubai's market.
With a year of experience as a Real Estate Sales Agent, I have a solid understanding of the industry and a track record of helping clients find the right properties.
My 3 years as a Cabin Crew member with GO Airlines taught me excellent customer service and communication skills, while my experience as an Executive Assistant helped me develop strong organizational and administrative abilities.
I bring a well-rounded skill set and a dedicated approach to every role.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
H & A Real Estate
01.2023 - Current
- As a Real Estate Agent in the UAE, I specialized in assisting clients with buying, selling, and leasing properties while adhering to local property laws and regulations
- My role involved conducting market research to identify emerging trends and client needs, managing property listings, and facilitating negotiations to close successful deals
- I provided expert advice on property investments, ensuring clients made informed decisions, and built strong relationships to expand the customer base and deliver exceptional service
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Senior Fraud Analyst
Walmart
01.2020 - 01.2023
- Managed escalation calls and coordinated calibration meetings with U.S
- Clients to ensure service quality
- Created presentations to evaluate Walmart's quality standards, monitored customer satisfaction, and gathered feedback
- Oversaw replacement and refund transactions in real-time using fraud detection tools like CCA and Accertify, investigated potential fraud based on financial records and behavioral patterns, and identified high-risk transactions
Executive Manager
PHANTOM FX
01.2018 - 01.2020
- Efficiently managed the CEO's schedule, emails, and phone communications, ensuring seamless operations and prioritization of tasks
- Organized and maintained documents with precision, facilitated meetings by taking notes and handling key administrative duties, and oversaw travel arrangements and administrative departments
- Provided timely reminders for meetings, optimizing the CEO's productivity and punctuality
Cabin Crew/In-Flight Manager
GO AIRLINES INDIA
01.2016 - 01.2018
- As an In-Flight Cabin Crew Manager and Senior Cabin Crew, elevated passenger experiences through exceptional customer service and proactive communication, expertly handling in-flight calls and reports
- Demonstrated leadership by ensuring the highest standards of safety, comfort, and hospitality, fostering a cohesive and efficient team
- Addressed challenges gracefully to maintain a pleasant and harmonious atmosphere, upholding the airline's reputation for excellence
Education
Bachelor of Arts - Computer Science
SRM University
India07.2014
Bachelor of Arts - Fashion Communication
NATIONAL INSTITUTE OF FASHION TECHNOLOGY
India01.2012
Skills
- Sales strategy development
- Business development
- Sales pipeline management
- Retention strategies
- Excellent communication
Languages
English
Tamil
Urdu
Hindi
Telugu
Timeline
Real Estate Agent
H & A Real Estate
01.2023 - Current
Senior Fraud Analyst
Walmart
01.2020 - 01.2023
Executive Manager
PHANTOM FX
01.2018 - 01.2020
Cabin Crew/In-Flight Manager
GO AIRLINES INDIA
01.2016 - 01.2018
Bachelor of Arts - Computer Science
SRM University
Bachelor of Arts - Fashion Communication
NATIONAL INSTITUTE OF FASHION TECHNOLOGY
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