RENATA IMBO
Dubai,United Arab Emirates
Summary
I’m a focused, result driven customer service representative with several years of experience in high volume environment. I excel in managing guest check ins and check outs, handling inquires, and ensuring seamless service in a fast paced settings. Known for providing courteous, attentive service, I consistently receive positive feedback from guests. I’m adaptable and a quick learner, able to thrive under new challenges while maintaining strong communication standards, I work well as a positive team member. My goal is to use my expertise to drive guest satisfaction and contribute to company growth in a reputable organization.
Overview
11
11
years of professional experience
Work history
Customer Service Representative/Cashier
JUNIORS CAMP KIDS AND AMUSEMENT ARCADE, DFC MALL
Dubai
03.2025 - 08.2025
- Welcoming customers warmly and assisted them with any question they might have about the product and services.
- Booking and registering kids for play sessions.
- Managing transaction by cash or card payments.Issue tickets,wristbands and receipts.
- Processing refunds if necessary,following policy.
- Addressing any issue or complaints raised by customers, including payment dispute.
- Ensuring the register has enough change before the shift and balance it at the end of the day.
- Ensuring the prices are updated, and promotions or discounts are applied correctly.
- Keeping the cashier station clean and organized, and well stocked with supplies like receipt paper, paper, bags, and pens.
- Keeping accurate records of cash transactions and any discrepancies.
- Monitor cleanliness and general maintenance,reporting issues promptly.
- Manage pitch bookings and resolve scheduling conflicts.
Customer Service Representative
YUM DELIVERIES KENYA
01.2021 - 01.2024
- Responding to inquiries from customers via phone, email, or in person.
- Providing product/service information, explaining features, benefits and usage.
- Resolving customer issues professionally and efficiently.
- Assisting with purchases, refunds and exchanges.
- Updating database with customer interactions and transactions.
Customer Service Representative
KENYA RAILWAY CORPORATION
01.2017 - 01.2021
- Helping passengers with purchasing tickets, making reservations and processing cancellations or modifications.
- Addressing passenger inquires and resolving conflicts professionally and efficiency, ensuring high level of customer satisfaction.
- Aiding passengers during boarding ,assisting with sitting arrangements, handling luggage and providing support to those with special needs.
- Maintaining cleanliness and orderliness of station areas and train compartments adhering to safety regulations and emergency procedures.
- Offering accurate information about train schedules, routes and fares.
Receptionist
DIANI REEF BEACH RESORT & SPA
01.2015 - 01.2017
- Checking in and checking out guests, ensuring smooth and efficient processes.
- Answering phone calls and responding to guest inquires or transferring calls as needed.
- Managing reservations, taking bookings and confirming details.
- Handling guest requests , such as arranging transportation, wake up calls or other special services.
- Processing payments, including handling cash, credit cards and billing inquiries.
- Coordinating with other departments, such as housekeeping, concierge and maintenance.
- Maintaining guest records ensuring accurate documentation of personal information and preferences.
Education
Diploma - Purchasing and Supplies Management
JKUAT
Certificate - Computer Packages
WEBBS INSTITUTE
Certificate - Customer Service Representative
KUKU FOODS
Skills
- Communication excellence
- Empathy and patience
- Problem solving ability
- Time management
- Multitasking skills
- Teamwork and collaboration
- Adaptability
- Accuracy
- Positive attitude
- Conflict resolution
Timeline
Customer Service Representative/Cashier
JUNIORS CAMP KIDS AND AMUSEMENT ARCADE, DFC MALL
03.2025 - 08.2025
Customer Service Representative
YUM DELIVERIES KENYA
01.2021 - 01.2024
Customer Service Representative
KENYA RAILWAY CORPORATION
01.2017 - 01.2021
Receptionist
DIANI REEF BEACH RESORT & SPA
01.2015 - 01.2017
Diploma - Purchasing and Supplies Management
JKUAT
Certificate - Computer Packages
WEBBS INSTITUTE
Certificate - Customer Service Representative
KUKU FOODS
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