RENCHEL PEREZ
Abu Dhabi
Summary
Organized and dependable professional with 13 years of diverse experience in international exchange, human resources, and health care administration. Proven ability to manage multiple priorities while maintaining a positive attitude, along with a strong commitment to taking on greater responsibilities to achieve team objectives. Expertise in customer interactions and service solutions, complemented by exceptional skills in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Recognized for reliability and a proactive approach, consistently focused on delivering results through efficient and empathetic service in dynamic environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
American Center for Psychiatry and Neurology
01.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Costumer Service Executive Cashier & Billing
Harley Street Medical Centre
10.2023 - 12.2024
- Provide clear and proper information for compliance with proper patient identification
- Ensure the test requested is covered by insurance eligibility and non-coverage
- Process billing and prepare daily reports to be submitted to the accounts department
- Liaise with patient's information to other departments with professionalism and discretion.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
Costumer Care Executive
NMC Royal Hospital
11.2019 - 01.2023
- Provide clear and proper information for compliance with proper patient identification
- Ensure the test requested is covered with eligibility and non-coverage
- Process billing and prepare daily reports to be submitted to the accounts department
- Liaise with patient's information to other departments with professionalism and discretion.
Human Resources Assistant
SSP Emirates LLC
03.2018 - 10.2019
- Onboard new hires
- Conduct training development and staff appraisal
- Ensure compliance and labor regulations
- Maintain employee records and organizing staff
- Assisting employee queries and administering payroll.
- Collaborated closely with department managers for better cross-functional communication.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
Cashier
Al Rostamani International Exchange
11.2014 - 01.2017
- Handle remittances, bill payments, salary deposits, and disbursements.
- Educated customers on promotions, offers and special events to enhance product sales.
- Greeted customers entering the store, and responded promptly to their needs.
- Coordinated with team members for smooth shift transitions.
- Balanced till at end of day, maintaining accurate records.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Frontline Associate
Lulu International Exchange
10.2011 - 10.2014
- Handle remittances, bill payments, salary deposits, and disbursements.
- Educated customers on promotions, offers and special events to enhance product sales.
- Greeted customers entering the store, and responded promptly to their needs.
- Coordinated with team members for smooth shift transitions.
- Balanced till at end of day, maintaining accurate records.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Education
HIGH SCHOOL -
Don Felix Serra Natl High School
BACHELOR OF SCIENCE IN NURSING -
University of Iloilo
Skills
- Payment processing proficiency
- Healthcare support services
- Proficient in organization techniques
- Understanding of health insurance policies
- Ability to adjust to new situations
- Service excellence
- Collaborative teamwork
Languages
English
Tagalog
Timeline
Customer Service Representative
American Center for Psychiatry and Neurology
01.2025 - Current
Costumer Service Executive Cashier & Billing
Harley Street Medical Centre
10.2023 - 12.2024
Costumer Care Executive
NMC Royal Hospital
11.2019 - 01.2023
Human Resources Assistant
SSP Emirates LLC
03.2018 - 10.2019
Cashier
Al Rostamani International Exchange
11.2014 - 01.2017
Frontline Associate
Lulu International Exchange
10.2011 - 10.2014
BACHELOR OF SCIENCE IN NURSING -
University of Iloilo
HIGH SCHOOL -
Don Felix Serra Natl High School
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