RENE J. IMAN
Dubai
Summary
A highly skilled IT Support Technician with 20 years of experience in providing technical support and troubleshooting services to end-users and organizations. Proficient in diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal system performance. Adept at managing IT infrastructure, performing system upgrades, and implementing effective solutions to improve operational efficiency. Proven ability to work both independently and collaboratively with cross-functional teams and ensuring the smooth operation of IT systems. Seeking to contribute expertise to the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Tax Mapper and Office Clerk
City Assessor’s Office
Oroquieta City
02.2022 - 05.2023
- Provides copy of sketch map of the property thru AutoCAD software
- Maintains the database of the city to the operation system
- Provides property assessments for tax purposes
- Provides assistance and respond inquiries from property owners
IT Support Technician
WorldCare Wellness Center FZ LLC & Stepping Stones Center for Autistic Spectrum Disorders FZ LLC
Dubai
02.2019 - 01.2020
- Company Overview: Dubai HealthCare City, Dubai, UAE
- Provided hands-on support for hardware and software installations, upgrades, and repairs.
- Maintained network components such as switches, routers, and firewalls.
- Assisted in the management of system backups and recovery processes.
- Diagnosed and fixed issues related to computer networks, operating systems, and application software.
- Coordinated with vendors to resolve hardware issues and maintained inventory of all IT equipment.
- Dubai HealthCare City, Dubai, UAE
Regional Computer IT Technician
M Lhuillier Financial Services Inc.
02.2007 - 08.2014
- Company Overview: Philippines
- Handles company software - Branch Operating System (BOS) and maintains updates for all branches.
- Provided technical support, troubleshooting hardware, software, and network issues
- Supported systems and network administration tasks, including the installation, configuration, and upgrading of servers and workstations.
- Assisted in the deployment of new computers and IT devices
- Install, test, connect, set up hardware and update computer equipment (computers, servers, peripherals, programs and software)
- Managed access controls and ensured proper system security settings were in place to protect sensitive data.
- Offered training and support for users on company software, enhancing their productivity and efficiency of the team.
- Ensuring to visit the different 20 branches within the whole month as part of the Preventive Maintenance Service (PMS).
- Philippines
Advance Technology System Representative
EMCOR INC.
12.2004 - 10.2006
- Company Overview: Philippines
- Meet frequently with potential clients to sell various IT services.
- Followed up after sales and performs daily routine administrative procedures.
- Delivered high quality service by developing in-depth knowledge about technical specifications and company’s process and systems; then documents them.
- Offers technical support to customers, wherever and whenever possible.
- Advised and guided customers concerning product features and their usage in different contexts.
- Receive and process warehouse stock products.
- Perform inventory controls and keep quality standards high for audits.
- Promote and sales our products like desktop computers, laptops, PABX, mobile phones and computer accessories
- Philippines
Education
Bachelor of Science - Computer Engineering
Misamis University
PhilippinesSkills
- Technical Support & Troubleshooting
- Hardware & Software Installation
- Network Configuration & Maintenance
- System Upgrades & Migrations
- IT Infrastructure Management
- Problem Solving & Analytical Thinking
- Technical Documentation & Reporting
- Customer Service & Communication
- Proficient in Microsoft Office (Excel, Word and PowerPoint)
- Knowledge in AutoCAD and REVIT software
Certification
- Certificate in IT Networking
Power Technical Training Center, Dubai, UAE
December 2024 to Feb 2025
- Certificate in AutoCAD 2D and 3D Drawings,
Filipino Academy, Dubai, UAE
September 1, 2024 to December 15, 2024
- Certificate in Electrical Installation and Maintenance – Building Wiring, CCTV and Fire Alarm System with KHDA Attestation
Power Technical Training Center, Dubai, UAE
May 26, 2024 to August 18, 2024
- Career Service Eligibility
Civil Service Commission – Philippine Government
June 19, 2022
Timeline
Assistant Tax Mapper and Office Clerk
City Assessor’s Office
02.2022 - 05.2023
IT Support Technician
WorldCare Wellness Center FZ LLC & Stepping Stones Center for Autistic Spectrum Disorders FZ LLC
02.2019 - 01.2020
Regional Computer IT Technician
M Lhuillier Financial Services Inc.
02.2007 - 08.2014
Advance Technology System Representative
EMCOR INC.
12.2004 - 10.2006
Bachelor of Science - Computer Engineering
Misamis University
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