RENEN F. BALTAZAR
Pink Bldg, Sikka St. Satwa Dubai
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Skilled in major relevant computer applications like MS Word, MS Excel. MS Power point. Well-versed in oral and written English Good communication and interpersonal skills. Express one's needs, opinions, wants and preferences without violating the rights of others Convey a positive self-image to others Have a positive mental attitude and results oriented. Good team leader, Organized and well-structured at work.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
WALLSTREET EXCHANGE
08.2019 - 04.2023
- Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added Products Ensure all duties are carried out in accordance with the stipulated business and Anti Money Laundering policies and procedures
- Be fully conversant and identify customer needs and cross sell against the various products Drive revenue through delivering service excellence, cross selling and identifying growth leads
- Prepare cash bundles for deployment to Wholesale and other Stores via Transguard, ensuring the cash held in store is within the assigned limits Prepare money transfer parcels ensuring proper contents are included and sums have been verified and reconciled before being despatched
- Undertake end of day processing, including the sorting of applications to enable the end of day reconciliation Maintain receipts for financial transactions including customer signatures, identifying and reporting any compliance breaches
- Accept and physically keep a tally of cash amounts Undertake KYC as detailed by the UAE Central Bank and Company Policy and Procedures Extend superior customer service by attending to customer queries, complaints, amendments and cancellation as per procedures Develop and build good relationships with the customers
- Identify and report any suspicious customer activities to the relevant departments Compliance Ensure all services provided by the function are compliant with the CBUAE and WSE policies & procedures
- Attend risk and compliance awareness program's during the course of the employment whether it is as part of the on-boarding process or the annual refresher training.
BRANCH SUPERVISOR / TELLER / CASHIER
REDHA AL ANSARI EXCHANGE, KARAMA BRANCH
05.2012 - 07.2018
- Supervise the daily functions and activities of the teller's team
- Ensure that tellers render excellent customer service to individuals
- Ensure teller sales and services goals are met
- Demonstrate operational excellence in teller processes
- Motivate tellers to achieve goals
- Sell banking products and services
- Ensure compliance of best practices and banking procedures
- Communicate with customers, employees and other individuals to answer questions,
- Plan and direct all finance activities in accordance with established policies, procedures and objectives of the Company
- Establish and administer policies for effective safeguarding and control of company
- Interface with Bankers pertaining to Company Bank Account Opening and fulfilldocumentations required by Bankers
- Supervise, execute International remittances and domestic transfers as per the
- Instructions of Treasury, Finance and Operations Departments
- Report to the Finance Department and the Top management regarding daily funds position in Bank Accounts
- Coordinate with the Treasury and Finance department for proper allocation of funds
- Perform other duties as assigned by Top Management
- Provides good service and sufficient information to the customer by having full knowledge in different currencies, daily exchange rates , western union money transfer and local and international bank transfer
- Answer telephone, direct calls and take messages
- Sorts records and documents in accordance with classification standards and instructions,
- Operate office machine such as photocopier, scanner and personal computer
- Handles customer's complaints, inquiries and giving customer satisfaction
- Inventory and other materials, supplies and services.
PRODUCTION HEAD/ MARKETING ASSISTANT
BRANDBOSS ADVERTISING SERVICES, ORTIGAS CENTER, PASIG CITY
05.2009 - 05.2012
- Organize promotional events at trade shows and other venues, coordinating with our staff to ensure prompt delivery of materials and merchandise
- Hire and train a team of marketing associates to coordinate events and conduct outside sales
- Identify weaknesses in existing marketing campaigns and develop pragmatic solutions within budgetary constraints
- Communicate with senior management about marketing initiatives and project metrics, as well as to brainstorm fresh strategies
- Responsible for handling events particularly sampling activation, stage set up, and production design
- Supervise the samplers and manpower to do their task and duties
- Provide documentation of the event by talking pictures / videos
- Liquidate all the materials used the entire event
- Making post evaluation of the event
- Development, production and delivery of projects from proposal right up to delivery
- Delivering events on time, within budget, that meet (and hopefully exceed) expectations
- Communicating, maintaining and developing client relationships
- Managing supplier relationships
- Managing operational and administrative functions to ensure specific projects are delivered efficiently
- Providing leadership, motivation, direction and support to the team
- Travelling to on-site inspections and project managing events
- Being responsible for all project budgets from start to finish
- Ensuring excellent customer service and quality delivery
SALES ASSOCIATE / VISUAL MERCHANDISER
OLYMPIC VILLAGE GROUP OF
10.2008 - 02.2009
- Duties and Responsibilities
- Serves customers by selling products; meeting customer needs
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Education
GRADUATE - Health Sciences Education
03.2008
LUCBAN QUEZON PHILIPPINES
04.2004
03.2000
Skills
- Carrier Relations
- Customer Relationship Management
- Good Communication Skills
- Energy Conservation
- Data Evaluation
- Customer Needs Assessments
- Cash Management
- Money Handling
- Product and Service Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Specialist - WALLSTREET EXCHANGE
08.2019 - 04.2023
BRANCH SUPERVISOR / TELLER / CASHIER - REDHA AL ANSARI EXCHANGE, KARAMA BRANCH
05.2012 - 07.2018
PRODUCTION HEAD/ MARKETING ASSISTANT - BRANDBOSS ADVERTISING SERVICES, ORTIGAS CENTER, PASIG CITY
05.2009 - 05.2012
SALES ASSOCIATE / VISUAL MERCHANDISER - OLYMPIC VILLAGE GROUP OF
10.2008 - 02.2009
SOUTHERN LUZON STATE UNIVERSITY - GRADUATE, Health Sciences Education
MACALELON HIGH SCHOOL - ,
Macalelon Central Elementary School - ,
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