Renitha Fernandes
Dubai
Summary
Detail-oriented Insurance Policy Administrator specializing in policy issuance, renewals and endorsements for corporate clients. Proficient in liaising with insurers, processing and maintaining accurate policy documentation via broker management systems. Skilled in compliance, ensuring all documentation aligns with local regulatory standards (DHA, DOH-AUH) and ensuring seamless communication between clients and service delivery teams. Proven ability to coordinate tasks efficiently, manage data accurately and enhance operational workflows.
Overview
17
17
years of professional experience
Work History
Client Administrator
Lockton Insurance Brokers
Dubai
05.2025 - 10.2025
- Acted as primary point of contact for client inquiries, delivering prompt and professional service to improve client satisfaction.
- Scheduled and tracked service requests using broker management systems, ensuring priority cases were addressed within required time frames.
- Managed end-to-end policy lifecycle for medical cards, ensuring timely issuance, renewal, cancellations, and endorsements.
- Prepared, verified, and processed medical cards and invoices, adhering to UAE regulatory standards for compliance.
Enrolment Administrator
Aon Brokers
Dubai
05.2016 - 03.2025
- Verified and collated mandatory requirements per DHA, DOH-AUH to facilitate enrolment of members under Group Policies.
- Managed lifecycle of medical health cards, ensuring accuracy in additions, renewals, amendments, and cancellations.
- Maintain up-to-date client records, broker notes and digital documentation in systems to ensure data integrity.
- Provide comprehensive administrative support to senior brokers, including preparing renewal proposals and generating monthly activity reports.
- Coordinated with insurance carriers to resolve technical queries and expedite documentation exchange.
Quality Analyst
Intelligent Data Collections
Mumbai
08.2011 - 03.2016
- Analysed transport surveys using video and audio data to extract and document key findings for project insights.
- Collected information on pedestrians and vehicles, ensuring compliance with client specifications for UK projects.
- Facilitated data collection processes by operating video media tools and communication platforms, including email software.
Customer Service Executive
InfoWorld - A Division of Haware Ventures
Mumbai
07.2010 - 06.2011
- Coordinated outbound communication for international BPO, focusing on US payday loan collections to enhance client recovery rates.
- Ensured compliance with regulations by following company protocols while managing sensitive financial information.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Followed-up on customer interactions to provide further support.
Customer Service Executive
Firstsource Solutions Limited
Mumbai
01.2009 - 07.2010
- Handled inbound calls, addressing customer concerns to ensure prompt resolutions at Airtel Relationship Center.
- Resolved inquiries in a domestic BPO environment, contributing to improved customer satisfaction.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Followed-up on customer interactions to provide further support.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai05-2015
Skills
- UAE regulatory compliance
- Policy management systems
- Compliance management
- Invoice generation
- Documentation management
- Report preparation
- Payment processing
- Vendor management
- Service level agreements
- Time management
- Complaint resolution
- Team collaboration
- Communication skills
- Attention to detail
- Microsoft Office
Languages
English
Hindi
Kannada
Konkani
Marathi
Websites, Portfolios and Profiles
LinkedIn
Timeline
Client Administrator
Lockton Insurance Brokers
05.2025 - 10.2025
Enrolment Administrator
Aon Brokers
05.2016 - 03.2025
Quality Analyst
Intelligent Data Collections
08.2011 - 03.2016
Customer Service Executive
InfoWorld - A Division of Haware Ventures
07.2010 - 06.2011
Customer Service Executive
Firstsource Solutions Limited
01.2009 - 07.2010
Bachelor of Science - Information Technology
University of Mumbai