Renjith Rajeev
Dubai
Summary
IT professional with 8+ years of experience in IT administration, infrastructure management, technical support, and team leadership. Currently working as an Assistant IT Manager & On-Site Specialist at Flexway, handling IT operations for 1000+ users across 3 major offices and 40+ F&B outlets in the UAE. Expertise in ERP (1C), enterprise networking, IT security, vendor coordination, and system optimization. Strong ability to suggest new technologies, manage third-party service providers, and oversee IT infrastructure deployment for new office locations and retail outlets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant IT Manager & On-Site Specialist
Flexway
03.2024 - Current
- Company Overview: Industry: Retail, Manufacturing, and Trading (1000+ users, 40+ F&B outlets)
- Managing IT Infrastructure: Overseeing IT operations for three major offices (Katrina Confectionery - DIP, Flexway General Trading - NIP, Flexway Manufacturing - JAFZA) and 40+ retail outlets
- Team Leadership: Managing a team of 6 IT professionals, including 2 on-site specialists for outlets, 1 helpdesk assistant, and 1 office IT support technician
- Helpdesk & User Support: Overseeing IT service requests and ticketing system to ensure timely troubleshooting and resolution
- ERP & Network Administration: Handling 1C ERP (Russian ERP Software) for seamless integration across retail, trading, and manufacturing operations
- Collaborating with the Russian IT team for system support
- New Office & Outlet Setup: Planning and implementing IT infrastructure for new office locations and retail outlets
- Coordinating with third-party service providers for structured cabling, network setup, and hardware deployment
- IT Procurement & Vendor Management: Suggesting and purchasing new IT devices (laptops, POS systems, servers, networking equipment) and managing vendor negotiations for cost-effective IT solutions
- IT Security & Compliance: Implementing enterprise-wide security protocols, managing private networks, and ensuring data security compliance
- Strategic IT Recommendations: Advising the IT Head in UAE on system upgrades, process improvements, and security enhancements
- Industry: Retail, Manufacturing, and Trading (1000+ users, 40+ F&B outlets)
IT Site Engineer
Arizone IT Services
08.2023 - 03.2024
- Managed server infrastructure, system security, and remote IT support for various enterprise clients
- Provided technical troubleshooting and IT maintenance for business clients across multiple industries
IT Specialist / Administrator
Brothers Destiny Group
10.2021 - 08.2023
- Managed enterprise IT infrastructure, including servers, backups, network security, and firewall maintenance (Fortinet)
- Implemented POS system solutions, conducted troubleshooting, and maintained IT security protocols
- Coordinated with vendors to procure IT equipment and software licenses
IT Support & Administrator
Al Madina Group
07.2019 - 03.2021
- Provided IT support for 300+ users, ensuring network security, system stability, and user support
- Managed CCTV, IP PABX, and cloud solutions for enterprise operations
XML Developer
Hueray Technologies Pvt Ltd
05.2018 - 09.2018
Windows Application Developer
Tejus IT Solutions Pvt Ltd
08.2017 - 04.2018
Education
Bachelor’s - Computer Science & Engineering
Gurudeva Institute of Science And Technology
Kerala, India01.2017
12th Standard -
NSS E.M Higher Secondary School
Kerala , India01.2013
Skills
- Infrastructure Oversight
- Active Directory
- Group Policy
- Domain Management
- ERP System Administration
- Microsoft 365
- SharePoint Administration
- POS System Implementation
- IT Security
- Private Network Management
- Compliance
- Helpdesk
- IT Service Management
- Vendor Coordination
- Third-Party Coordination
- New Office IT Setup
- Outlet IT Setup
- IT Asset Procurement
- Budget Optimization
- Backup Planning
- Disaster Recovery Planning
- Strategic IT Recommendations
- Process Improvement
- ITIL Framework
- Remote Desktop Support
- Firewall Management
- Windows Server Administration
- Vendor Management
- SLA Negotiation
- IT Asset Management
- POS System Deployment
- Retail IT Support
- Business Continuity Planning
- IT Disaster Recovery
Certification
- Microsoft 365 Administration
- POS System & ERP Implementation (1C ERP)
Languages
English
Malayalam
Hindi
Tamil
Timeline
Assistant IT Manager & On-Site Specialist
Flexway
03.2024 - Current
IT Site Engineer
Arizone IT Services
08.2023 - 03.2024
IT Specialist / Administrator
Brothers Destiny Group
10.2021 - 08.2023
IT Support & Administrator
Al Madina Group
07.2019 - 03.2021
XML Developer
Hueray Technologies Pvt Ltd
05.2018 - 09.2018
Windows Application Developer
Tejus IT Solutions Pvt Ltd
08.2017 - 04.2018
Bachelor’s - Computer Science & Engineering
Gurudeva Institute of Science And Technology
12th Standard -
NSS E.M Higher Secondary School
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