System administrator 8+ years of experience managing IT systems, networks, and databases in dynamic, fast-paced environments. Expertise in configuring firewalls, managing backups, and providing technical support for mission-critical systems. Known for reducing system outages through preventive maintenance and strategic planning. Passionate about leveraging technology to solve business challenges and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
IT Executive
Papa Johns
06.2022 - Current
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Support for Stores (UAE) hardware and ensure under budget maintenance cost
Ensure all new stores in UAE are set up and ready to trade 5 days prior to the official opening of the restaurant
Ensure all new staff of UAE are fully trained in all system requirements within one month of joining
Support in the successful launch of new App G Web in UAE by end of as per the agreed timeline
Support in the successful Launch of Kiosks in UAE through testing and implementation in all agreed locations by agreed timeline
Ensure timely troubleshooting and resolution for any issues related to Internet, POS terminals, barcode scanners, receipt printers, POS software and Back Office PC
Ensure that the physical infrastructure, including power and networking, is in place to support IT systems
Install and configure POS systems, ensuring they are integrated with inventory management and payment processing systems
Maintaining inventory for Desktops and Laptops in IT Asset Management system
Maintain verbal communication skills with ability to communicate with technical and non-tech persons
Supported staff members through Phone and Mail.
Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
IT Support Engineer
Abu Dhabi Motorsports Management ADMM
11.2021 - 12.2021
Project: Formula One (F1)
Duration: 1 Month
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in timely manner to service issues and requests
Providing technical support across company (this may be in person or over phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Perform scheduled maintenance on computer systems to ensure efficient operations
Repair or replace faulty components of computer/network system
Carry out assessments to determine need for changes in hardware/software configurations
Talk to customers over phone or via email to provide solutions to technical problems
Perform diagnostic tests and troubleshooting to identify clients' issues
Provide customers accurate information on IT products and services
System Analyst
Almumayaz Vehicle Testing
04.2015 - 05.2021
Proven hands in formulating technology aspects of company's renovation project and long-range planning for various technological services and solutions
Provide on-site help desk support to entire network
Troubleshoot hardware, software, network and server issues
Administer technical & non-technical training to staffs
Design and install surveillance system to ensure security
Liaison with RTA for technical meetings and project implementation
Managing Mail server and back-up file server and relevant software and databases
End-to-end problem resolution and Installation of POS, desktop, printers and troubleshoot network services; perform data backup and security policies implementation of client terminals
Installation and managing Queue systems, Cisco routers and switches, DLINK, switches, CCTV and windows server
Providing onsite tech support to end users facing problems with Point-of-Sale Systems
Providing technical & non-technical training to company staff
Ensuring safe company network for multiple branches
Attending RTA (Road Transport Authority) Technical meetings and implementing suggested upgradations and technical requirements
Monitoring Bio metric attendance maintenance for HRMS payroll system
Monitoring and Maintenance of CCTV Security systems in different Sub-locations
Diagnose and quickly resolve wide range of Windows applications and networking problems to help minimize downtime
Research on availability of required equipment and facilitate vendor's service for purchase and system upgrades with project management teams and end users as required
Preparing quotations and Purchase orders as per requirement
Creating and working under company IT policies and maintaining records of software licenses.
Enhanced processes by analyzing production performance to identify efficiencies.
Monitored network infrastructure on a time basis, ensuring errors, breaches and alerts are quickly identified and resolved.
IT Support Engineer
Alephk Infra Consulting Pvt Ltd
10.2012 - 08.2014
Hired as full-time systems administrator following initial consulting role
Provide Windows/Unix/Linux administration, network operating center (NOC)administration, LAN/WAN/VPN administration and VMware administration
Also manage FTP servers, AD/ DNS, wireless access points and load balancers
Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer
Reengineered company's systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue- resolution scores by providing excellent service to internal and external customers
Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software
Maintained active directory domain controller
Coordinating and troubleshooting issues with OS and Application deployments
Email account administration, i.e., account creation and management and distribution lists on Exchange 2007
User account administration, i.e., account creation and management and password resets on Active Directory.