RENJITH RAMANUNNI
Dubai
Summary
System administrator 8+ years of experience managing IT systems, networks, and databases in dynamic, fast-paced environments. Expertise in configuring firewalls, managing backups, and providing technical support for mission-critical systems. Known for reducing system outages through preventive maintenance and strategic planning. Passionate about leveraging technology to solve business challenges and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
IT Executive
Papa Johns
06.2022 - Current
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Support for Stores (UAE) hardware and ensure under budget maintenance cost
- Ensure all new stores in UAE are set up and ready to trade 5 days prior to the official opening of the restaurant
- Ensure all new staff of UAE are fully trained in all system requirements within one month of joining
- Support in the successful launch of new App G Web in UAE by end of as per the agreed timeline
- Support in the successful Launch of Kiosks in UAE through testing and implementation in all agreed locations by agreed timeline
- Ensure timely troubleshooting and resolution for any issues related to Internet, POS terminals, barcode scanners, receipt printers, POS software and Back Office PC
- Ensure that the physical infrastructure, including power and networking, is in place to support IT systems
- Install and configure POS systems, ensuring they are integrated with inventory management and payment processing systems
- Maintaining inventory for Desktops and Laptops in IT Asset Management system
- Maintain verbal communication skills with ability to communicate with technical and non-tech persons
- Supported staff members through Phone and Mail.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
IT Support Engineer
Abu Dhabi Motorsports Management ADMM
11.2021 - 12.2021
- Project: Formula One (F1)
- Duration: 1 Month
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in timely manner to service issues and requests
- Providing technical support across company (this may be in person or over phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Perform scheduled maintenance on computer systems to ensure efficient operations
- Repair or replace faulty components of computer/network system
- Carry out assessments to determine need for changes in hardware/software configurations
- Talk to customers over phone or via email to provide solutions to technical problems
- Perform diagnostic tests and troubleshooting to identify clients' issues
- Provide customers accurate information on IT products and services
System Analyst
Almumayaz Vehicle Testing
04.2015 - 05.2021
- Proven hands in formulating technology aspects of company's renovation project and long-range planning for various technological services and solutions
- Provide on-site help desk support to entire network
- Troubleshoot hardware, software, network and server issues
- Administer technical & non-technical training to staffs
- Design and install surveillance system to ensure security
- Liaison with RTA for technical meetings and project implementation
- Managing Mail server and back-up file server and relevant software and databases
- End-to-end problem resolution and Installation of POS, desktop, printers and troubleshoot network services; perform data backup and security policies implementation of client terminals
- Installation and managing Queue systems, Cisco routers and switches, DLINK, switches, CCTV and windows server
- Providing onsite tech support to end users facing problems with Point-of-Sale Systems
- Providing technical & non-technical training to company staff
- Ensuring safe company network for multiple branches
- Attending RTA (Road Transport Authority) Technical meetings and implementing suggested upgradations and technical requirements
- Monitoring Bio metric attendance maintenance for HRMS payroll system
- Monitoring and Maintenance of CCTV Security systems in different Sub-locations
- Diagnose and quickly resolve wide range of Windows applications and networking problems to help minimize downtime
- Research on availability of required equipment and facilitate vendor's service for purchase and system upgrades with project management teams and end users as required
- Preparing quotations and Purchase orders as per requirement
- Creating and working under company IT policies and maintaining records of software licenses.
- Enhanced processes by analyzing production performance to identify efficiencies.
- Monitored network infrastructure on a time basis, ensuring errors, breaches and alerts are quickly identified and resolved.
IT Support Engineer
Alephk Infra Consulting Pvt Ltd
10.2012 - 08.2014
- Hired as full-time systems administrator following initial consulting role
- Provide Windows/Unix/Linux administration, network operating center (NOC)administration, LAN/WAN/VPN administration and VMware administration
- Also manage FTP servers, AD/ DNS, wireless access points and load balancers
- Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer
- Reengineered company's systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
- Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
- Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue- resolution scores by providing excellent service to internal and external customers
- Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software
- Maintained active directory domain controller
- Coordinating and troubleshooting issues with OS and Application deployments
- Email account administration, i.e., account creation and management and distribution lists on Exchange 2007
- User account administration, i.e., account creation and management and password resets on Active Directory.
Education
Master of Science - Computer Applications
SRM University
05.2012
Bachelor of Arts - Computer Application
Karpagam Arts and Science College
05.2009
Higher Secondary - Commerce
ASMMHS School, Don Bosco High School
05.2006
SSLC - State Board
Don Bosco High School
01.2004
Skills
- Active Directory
- Local workstations
- Office 365
- Windows Server
- Server administration
- Wireless technologies
- PCI experience
- Printer setup and management
- Monitoring tools
- Firmware updates
- Fax machine setup and management
- Telecom’s installation and setup
- VPN installation
- User network training
- Backup tools
- VMware
Languages
Malayalam: Native language
English
Tamil
Hindi
Timeline
IT Executive
Papa Johns
06.2022 - Current
IT Support Engineer
Abu Dhabi Motorsports Management ADMM
11.2021 - 12.2021
System Analyst
Almumayaz Vehicle Testing
04.2015 - 05.2021
IT Support Engineer
Alephk Infra Consulting Pvt Ltd
10.2012 - 08.2014
Master of Science - Computer Applications
SRM University
Bachelor of Arts - Computer Application
Karpagam Arts and Science College
Higher Secondary - Commerce
ASMMHS School, Don Bosco High School
SSLC - State Board
Don Bosco High School
Additional Information
PERSONAL DETAILS Passport Number: K4039155