Renny Thomas
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ACCOUNT SPECIALIST (SME)
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PRIVATE LIMITED
2017.04 - 2024.01
- Act as the primary point of contact, building and maintaining long-term relationships with customers both internally and externally
- Drive regular status calls, executive summaries, and strategy meetings for high-profile projects
- Ensure client satisfaction through exceptional service and daily interaction
- Create, maintain, and communicate project timelines and budgets to clients
- Prepare and communicate pricing quotes and estimates
- Monitor and maintain billing and revenue tracking on a weekly basis
- Communicate project performance metrics regularly with clients
- Ensured client satisfaction by handling billing disputes and account-related concerns in a timely manner.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Successfully managed multiple accounts simultaneously, showcasing outstanding organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
- Provide guidance to internal teams and manage client requests to ensure daily objectives are met
- Identify potential project issues proactively, develop solutions, and communicate with clients
- Ensure Account Coordinators are updated on all work-in-progress and collaborate with them to meet deliverable deadlines
- Support and resolve internal and external issues promptly, distributing work across department with AI tools.
- Prepare and present regular account statuses, including missing asset reports and project updates, to clients or senior management
- Record and negotiate client bills and manage billing and collection operations
- Coordinate with other departments to ensure billing accuracy
- Create and manage client accounts
- Oversaw team operations in the Senior Account Manager's absence.
- Managed multiple project in same time.
HR COORDINATOR
GRATITUDE INDIA (PAN INDIA / PHILIPPINES)
2016.04 - 2017.11
- Evaluated and recruited candidates based on business needs
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Developed candidate pools, built networks, and coordinated recruiting activities
- Tracked recruiter activities, provided status reports, and followed up on recruiting effectiveness
- Interacted with clients, updated internal databases, and handled HR inquiries
- Maintained personnel records, scheduled HR events, and conducted orientations
- Produced and submitted HR activity reports.
- Devised hiring and recruitment policies for 50-employee company.
Quality Reader
Web Technology
2013.02 - 2014.12
- Collecting and managing client’s data
- Quality Checking of data and personal information of customers
- Quality check on portal, which has been uploaded by tech
- Create and Submit: daily, weekly, monthly report to manager.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
Education
BACHELOR DEGREE OF COMMERCE -
Bangalore university, Karnataka
Bangalore, India03.2016
+2 School -
SN HSS Irinjalakuda
Thrissur, Kerala01.2013
Skills
- Document Management
- Microsoft Office proficiency
- Billing resolutions
- Client Engagement
- Documentation skill
- CRM Software
- Atlassian stack (Jira, Confluence)
- Order management tools: Deluxe One, Sfera
- Delivery methods: Aspera/FTP/Dropbox, Aspera, Signiant
- Publishing and managing content on various digital platforms (blog, website, LinkedIn page)
Languages
English
Malayalam
Tamil
Hindi
Kannda
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge. I understand that any false information may lead to disqualification from consideration or termination of employment.
Timeline
ACCOUNT SPECIALIST (SME)
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PRIVATE LIMITED
2017.04 - 2024.01
HR COORDINATOR
GRATITUDE INDIA (PAN INDIA / PHILIPPINES)
2016.04 - 2017.11
Quality Reader
Web Technology
2013.02 - 2014.12
BACHELOR DEGREE OF COMMERCE -
Bangalore university, Karnataka
+2 School -
SN HSS Irinjalakuda
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