Renny Thomas
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ACCOUNT SPECIALIST (SME)
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PRIVATE LIMITED
04.2017 - 01.2024
- Act as the primary point of contact, building and maintaining long-term relationships with customers both internally and externally
- Drive regular status calls, executive summaries, and strategy meetings for high-profile projects
- Ensure client satisfaction through exceptional service and daily interaction
- Create, maintain, and communicate project timelines and budgets to clients
- Prepare and communicate pricing quotes and estimates
- Monitor and maintain billing and revenue tracking on a weekly basis
- Communicate project performance metrics regularly with clients
- Ensured client satisfaction by handling billing disputes and account-related concerns in a timely manner.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Successfully managed multiple accounts simultaneously, showcasing outstanding organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
- Provide guidance to internal teams and manage client requests to ensure daily objectives are met
- Identify potential project issues proactively, develop solutions, and communicate with clients
- Ensure Account Coordinators are updated on all work-in-progress and collaborate with them to meet deliverable deadlines
- Support and resolve internal and external issues promptly, distributing work across department with AI tools.
- Prepare and present regular account statuses, including missing asset reports and project updates, to clients or senior management
- Record and negotiate client bills and manage billing and collection operations
- Coordinate with other departments to ensure billing accuracy
- Create and manage client accounts
- Oversaw team operations in the Senior Account Manager's absence.
- Managed multiple project in same time.
HR COORDINATOR
GRATITUDE INDIA (PAN INDIA / PHILIPPINES)
04.2016 - 11.2017
- Evaluated and recruited candidates based on business needs
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Developed candidate pools, built networks, and coordinated recruiting activities
- Tracked recruiter activities, provided status reports, and followed up on recruiting effectiveness
- Interacted with clients, updated internal databases, and handled HR inquiries
- Maintained personnel records, scheduled HR events, and conducted orientations
- Produced and submitted HR activity reports.
- Devised hiring and recruitment policies for 50-employee company.
Quality Reader
Web Technology
02.2013 - 12.2014
- Collecting and managing client’s data
- Quality Checking of data and personal information of customers
- Quality check on portal, which has been uploaded by tech
- Create and Submit: daily, weekly, monthly report to manager.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
Education
BACHELOR DEGREE OF COMMERCE -
Bangalore university, Karnataka
Bangalore, India03.2016
+2 School -
SN HSS Irinjalakuda
Thrissur, Kerala01.2013
Skills
- Document Management
- Microsoft Office proficiency
- Billing resolutions
- Client Engagement
- Documentation skill
- CRM Software
- Atlassian stack (Jira, Confluence)
- Order management tools: Deluxe One, Sfera
- Delivery methods: Aspera/FTP/Dropbox, Aspera, Signiant
- Publishing and managing content on various digital platforms (blog, website, LinkedIn page)
Languages
English
Malayalam
Tamil
Hindi
Kannda
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge. I understand that any false information may lead to disqualification from consideration or termination of employment.
Timeline
ACCOUNT SPECIALIST (SME)
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PRIVATE LIMITED
04.2017 - 01.2024
HR COORDINATOR
GRATITUDE INDIA (PAN INDIA / PHILIPPINES)
04.2016 - 11.2017
Quality Reader
Web Technology
02.2013 - 12.2014
BACHELOR DEGREE OF COMMERCE -
Bangalore university, Karnataka
+2 School -
SN HSS Irinjalakuda
Similar Profiles
Razil RafeequeRazil Rafeeque
Project Manager at Deluxe Entertainment Distribution India Private LimitedProject Manager at Deluxe Entertainment Distribution India Private Limited
Sanjana BSSanjana BS
Project Coordinator at Deluxe Entertainment Distribution India Private LimitedProject Coordinator at Deluxe Entertainment Distribution India Private Limited
DEEKSHA REDDY P VDEEKSHA REDDY P V
Project Coordinator at Deluxe Entertainment Distribution India Private LimitedProject Coordinator at Deluxe Entertainment Distribution India Private Limited