Renold Jackson Berchy
Hyderabad, Telangana
Summary
Dedicated professional with demonstrated skills in customer service, time management and client servicing. Experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to take on any task to support team and help the business succeed.
Overview
17
17
years of professional experience
Work History
Sales Development Manager
Priority World Shipping LLC
Dubai, UAE
12.2023 - Current
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Aligned sales strategies with company objectives to drive overall business growth.
- Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Established strong rapport with industry influencers, driving brand awareness and credibility in the marketplace.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant Client Servicing Manager
Family Health Plan Insurance TPA Limited
Hyderabad, India
08.2009 - 02.2023
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements
- Managed projects and delegated tasks for upper management to achieve on-time and under-budget project completion
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Cross-trained and backed up other customer service managers
- Customer support by establishing collaborative service environment
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Managed work flow to exceed quality service goals
- Increased sales through aggressive sales program overhaul, market campaigns and new product launches.
Store Manager
Baskin 31 Robbins, Ice Cream
Hyderabad, India
04.2008 - 07.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines.
Restaurant Steward
Ofen Delectably European Bakery
Hyderabad, India
08.2007 - 03.2008
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure
- Answered customers' questions, recommended items, and recorded order information
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Commerce (Degree) - BCOM -
University Campus
Delhi, India05.2007
Certificate of Higher Education Intermediate (12th) -
Chennai Senior Secondary School
Chennai, Tamil Nadu04.2004
SSLC (10th) -
Chennai Senior Secondary School
Chennai, Tamil Nadu04.2002
Skills
- Schedule coordination
- Customer satisfaction focused
- Process improvement
- Workforce mentoring
- Training and development
- Customer relations
- Complaint resolution
- Service standards
Accomplishments
Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Sales Development Manager
Priority World Shipping LLC
12.2023 - Current
Assistant Client Servicing Manager
Family Health Plan Insurance TPA Limited
08.2009 - 02.2023
Store Manager
Baskin 31 Robbins, Ice Cream
04.2008 - 07.2009
Restaurant Steward
Ofen Delectably European Bakery
08.2007 - 03.2008
Bachelor of Commerce (Degree) - BCOM -
University Campus
Certificate of Higher Education Intermediate (12th) -
Chennai Senior Secondary School
SSLC (10th) -
Chennai Senior Secondary School