Renu Lonkar
Dubai
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Titan Brokers Agency
08.2022 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Loan Consultant
ENBD Bank
06.2018 - 05.2022
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding [Type] loans.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
Debt Collector
Credence Resource Management
08.2014 - 01.2017
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Quality Analyst
Convergys, AT&T
01.2013 - 06.2014
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Mortgage Loan Processor
HDFC Bank
02.2009 - 12.2012
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Received on-going, comprehensive training on home loan products and mortgage process.
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer Assistance
Timeline
Sales Assistant
Titan Brokers Agency
08.2022 - Current
Loan Consultant
ENBD Bank
06.2018 - 05.2022
Debt Collector
Credence Resource Management
08.2014 - 01.2017
Quality Analyst
Convergys, AT&T
01.2013 - 06.2014
Mortgage Loan Processor
HDFC Bank
02.2009 - 12.2012
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