Summary
Overview
Work History
Education
Skills
Internship
Accomplishments
Timeline
Generic

Reshap Pokhrel

Dubai

Summary

Head Waiter with 5+ years in hospitality, focused on exceptional dining experiences in upscale venues. Demonstrated leadership in motivating service teams and achieving high customer satisfaction. Expertise in maintaining health, safety, and quality standards while delivering attentive service.

Overview

8
8
years of professional experience

Work History

Head waiter

Belcanto
Dubai
09.2024 - Current
  • Trained and mentored waitstaff to uphold exceptional service standards.
  • Addressed customer inquiries and complaints with professionalism and efficiency.
  • Inspected table settings and cleanliness to ensure adherence to quality standards.
  • Promoted specials and beverage options to drive sales growth.

Head Waiter

Hotel Cartagena
Dubai
07.2023 - 05.2024
  • Escorted guests to tables, ensuring a welcoming experience.
  • Resolved guest complaints promptly, achieving effective issue resolution.
  • Ensured dining area cleanliness and organization consistently.
  • Compiled detailed daily reports on operations, sales, and customer feedback.

Waiter

Eunoia | Hyatt Centric
Dubai
09.2021 - 04.2022
  • Escorted guests promptly upon arrival to enhance service experience.
  • Provided menu recommendations and informed patrons of special offers while taking orders.
  • Ensured customer satisfaction with meals and services throughout dining experience.
  • Processed bills and handled clearance based on guest requests.

Waiter

Grand Hotel
Kathmandu
01.2020 - 03.2021
  • Greeted guests warmly and distributed menus to optimize dining experiences.
  • Collaborated with kitchen and bar staff to maintain service efficiency and order accuracy.
  • Delivered friendly service, enhancing customer satisfaction ratings.
  • Managed point-of-sale transactions while efficiently handling incoming calls.

Waiter

Ai-La Lounge and Restaurant
Lalitpur
10.2017 - 09.2018
  • Greeted guests and addressed inquiries regarding menu items.
  • Assisted in preparing dining area prior to shift commencement.
  • Accurately took orders from patrons, ensuring efficiency.
  • Maintained high standards of restaurant cleanliness and food safety.

Education

High School - Hotel Management

Bharabi Science Academy
Nepal
01-2015

Some College (No Degree) -

Gateway College
Nepal

Skills

  • Leadership and team collaboration
  • Customer service and support
  • Upselling techniques
  • Hygiene compliance
  • Problem solving

Internship

  • Kathmandu Marriott (Kathmandu, Nepal) July 2019 - December 2019
  • The Andaman a Luxury Collection resort (Malaysia, Langkawi) Nov 2018 - May 2019

     

 

Accomplishments

  • Twice employee of the month (2017 & 2018).
  • Nominated for the front of house in 2019

Timeline

Head waiter

Belcanto
09.2024 - Current

Head Waiter

Hotel Cartagena
07.2023 - 05.2024

Waiter

Eunoia | Hyatt Centric
09.2021 - 04.2022

Waiter

Grand Hotel
01.2020 - 03.2021

Waiter

Ai-La Lounge and Restaurant
10.2017 - 09.2018

High School - Hotel Management

Bharabi Science Academy

Some College (No Degree) -

Gateway College

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Reshap Pokhrel