Reshap Pokhrel
Dubai
Summary
Head Waiter with 5+ years in hospitality, focused on exceptional dining experiences in upscale venues. Demonstrated leadership in motivating service teams and achieving high customer satisfaction. Expertise in maintaining health, safety, and quality standards while delivering attentive service.
Overview
8
8
years of professional experience
Work History
Head waiter
Belcanto
Dubai
2024.09 - Current
- Trained and mentored waitstaff to uphold exceptional service standards.
- Addressed customer inquiries and complaints with professionalism and efficiency.
- Inspected table settings and cleanliness to ensure adherence to quality standards.
- Promoted specials and beverage options to drive sales growth.
Head Waiter
Hotel Cartagena
Dubai
2023.07 - 2024.05
- Escorted guests to tables, ensuring a welcoming experience.
- Resolved guest complaints promptly, achieving effective issue resolution.
- Ensured dining area cleanliness and organization consistently.
- Compiled detailed daily reports on operations, sales, and customer feedback.
Waiter
Eunoia | Hyatt Centric
Dubai
2021.09 - 2022.04
- Escorted guests promptly upon arrival to enhance service experience.
- Provided menu recommendations and informed patrons of special offers while taking orders.
- Ensured customer satisfaction with meals and services throughout dining experience.
- Processed bills and handled clearance based on guest requests.
Waiter
Grand Hotel
Kathmandu
2020.01 - 2021.03
- Greeted guests warmly and distributed menus to optimize dining experiences.
- Collaborated with kitchen and bar staff to maintain service efficiency and order accuracy.
- Delivered friendly service, enhancing customer satisfaction ratings.
- Managed point-of-sale transactions while efficiently handling incoming calls.
Waiter
Ai-La Lounge and Restaurant
Lalitpur
2017.10 - 2018.09
- Greeted guests and addressed inquiries regarding menu items.
- Assisted in preparing dining area prior to shift commencement.
- Accurately took orders from patrons, ensuring efficiency.
- Maintained high standards of restaurant cleanliness and food safety.
Education
High School - Hotel Management
Bharabi Science Academy
Nepal2015-01
Some College (No Degree) -
Gateway College
NepalSkills
- Leadership and team collaboration
- Customer service and support
- Upselling techniques
- Hygiene compliance
- Problem solving
Internship
- Kathmandu Marriott (Kathmandu, Nepal) July 2019 - December 2019
- The Andaman a Luxury Collection resort (Malaysia, Langkawi) Nov 2018 - May 2019
Accomplishments
- Twice employee of the month (2017 & 2018).
- Nominated for the front of house in 2019
Timeline
Head waiter
Belcanto
2024.09 - Current
Head Waiter
Hotel Cartagena
2023.07 - 2024.05
Waiter
Eunoia | Hyatt Centric
2021.09 - 2022.04
Waiter
Grand Hotel
2020.01 - 2021.03
Waiter
Ai-La Lounge and Restaurant
2017.10 - 2018.09
High School - Hotel Management
Bharabi Science Academy
Some College (No Degree) -
Gateway College