Reshma Anil
Dubai
Summary
Dedicated and service-oriented professional with extensive experience in cashiering and customer care roles. Proven track record of delivering exceptional customer service while efficiently handling cash transactions. Skilled in operating POS systems, resolving customer inquiries, and maintaining a positive customer experience. Strong communicator with the ability to build rapport with customers and colleagues alike. Committed to upholding the highest standards of professionalism and integrity in all interactions. Seeking to leverage my skills and expertise to contribute to the success of a dynamic team in a customer-focused environment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Cashier supervisor
Aswaaq Hypermart, GMG
Dubai, UAE
05.2025 - Current
- Enhanced customer satisfaction by efficiently & promptly processing transactions especially during the peak hours.
- Trained new staff members for enhanced productivity.
- Communicated effectively with management regarding operational concerns & followed up until resolution in place.
- Streamlined operations with effective scheduling of cashier shifts.
- Assisted in merchandise restocking during quiet periods for optimum product availability.
- Always ensure to remove non sellable items form the shop floor to maintain the brand standards.
- Supervised team of cashiers, upheld high standards of professionalism.
- Provided support in loss prevention measures, ensured reduction in shoplifting incidents.
- Developed rapport with customers through friendly interaction & encourage them for the re visit.
Cashier
Mahindra Meridian Motors
06.2023 - 01.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Filing & bookkeeping of daily entries.
- Filing vehicle insurances & expenditures.
- Key handling of vehicles & petty cash.
Cashier
Carrefour, Majid Al Futtaim
Dubai
06.2019 - 07.2021
- Receiving payments by cash & other non-cash methods.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked on different shifts as per business requirements.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Always ensuring customer service, especially during peak hours.
- Provide backup support for other departments when needed, by merchandising products / services.
- Respond to the questions about store policies and address customer concerns.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Commerce - Tourism
Sree Narayan Guru memorial Collage of Arts & Science
03.2012 - 05.2015
Skills
- Handling Cash & Non-Cash
- Maintain high merchandise standards
- Advanced Customer Complaint resolution
- Team management
- Upper intermediate Key holding experience
- Advanced POS systems expert
- Advanced Filing & bookkeeping
- Outlook
- Excel
Languages
English
Advanced
Hindi
Upper intermediate
Tamil
Upper intermediate
Malayalam
Native
Timeline
Cashier supervisor
Aswaaq Hypermart, GMG
05.2025 - Current
Cashier
Mahindra Meridian Motors
06.2023 - 01.2024
Cashier
Carrefour, Majid Al Futtaim
06.2019 - 07.2021
Bachelor of Commerce - Tourism
Sree Narayan Guru memorial Collage of Arts & Science
03.2012 - 05.2015