Reshma G Nair
SoftwareDeveloper/IT&OfficeAdmin
Dubai
Summary
Amiable software developer possessing experience working collaboratively with development teams or directly interfacing with end-users. Dedicated to pursuing exceptional resolutions to all external customer and internal employee product complaints. Logical when maintaining functionality and operation efficiency through all phases of software development and post-sales lifecycles.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Software Support Engineer
LIVEWIRE
KERALA
03.2020 - Current
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- Provided initial support on software tickets submitted for execution.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with team to locate replacement components and resolve advanced problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
IT and Office Administration
Speedline Freight Forwarding
Dubai
07.2013 - 07.2017
- Daily job opening in the software system and manually too.
- Entering the data from various sources into the organization computer system for processing and management.
- monitoring and keeping records of cargo movements through GPS log in software.
- Dealing with company ERP system , maintaining the system and updating the system.
- Preparing and monitoring daily system and verifying the integrity and availability of both hardware and software systems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Software Developer Intern
A1 LOGICS
KARNATAKA
12.2011 - 12.2012
- Supported development, QA and user experience staff to develop new products.
- Learned software engineering process improvements and best practices.
- Delivered project reports and milestone updates to supervisor.
- Meeting with the clients to determine their software needs.
- Coding and testing the software to ensure the functionality.
- Providing end user support.
- Contributed to deployments by resolving issues for optimal results.
- Wrote clear, clean code for various projects.
Software Designer and Trainee
PROFESSIONAL TECHNICS
KERALA
08.2008 - 09.2009
- Authored development guidelines to expedite application design efforts through ready-made frameworks.
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
- Reviewed business success drivers, applying strategic prioritization to future architectural updates.
- Created migration strategies to bridge development gaps between existing software architecture and future updates.
- Problem - solving and planning for a software solution: After the purpose and specifications of software are determined and I have to develop a plan for the solution.
- Maintenance of existing software products, designing new software, and installation and customization of software.
Education
Bachelor of Science - Mathematics And Computer Science
M.I.C Arts And Science College( Kannur University)
Kerala,India 07.2006 - 05.2009
Master of Science - Computer Application
Srinivas Institute of Technology (VTU University )
Mangalore, Karnataka, India 09.2009 - 07.2012
Skills
Technical Support
Technical Writing
Quality assurance
Application support
Customer service expert
Programming
Debugging skills
Engineering experience
Technical Analysis
Certification
Certification in Python
Timeline
Certification in Python
02-2021
Master program in Data Science
02-2021
Master program in Artificial Intelligence
02-2021
Software Support Engineer
LIVEWIRE
03.2020 - Current
IT and Office Administration
Speedline Freight Forwarding
07.2013 - 07.2017
Software Developer Intern
A1 LOGICS
12.2011 - 12.2012
Master of Science - Computer Application
Srinivas Institute of Technology (VTU University )
09.2009 - 07.2012
Software Designer and Trainee
PROFESSIONAL TECHNICS
08.2008 - 09.2009
Bachelor of Science - Mathematics And Computer Science
M.I.C Arts And Science College( Kannur University)
07.2006 - 05.2009