RESHMA NOUFAL

-Delivered outstanding customer service, resolving inquiries and complaints effectively, maintaining a customer satisfaction rating of over 95%.

- Managed and updated customer accounts in the database, ensuring accuracy and completion of customer interactions.

- Assisted in training new hires on customer service protocols and company policies.

• Facilitated internal communications with clear and concise memos and bulletins.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Enhanced team productivity for better project completion rates through effective schedule management.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.

• Secured new business contracts for company growth with effective client presentations.
• Boosted sales performance through strategic market analysis and forecasting.
• Enhanced customer experience by providing detailed product information and demonstrations.
• Developed comprehensive technical proposals for client approval.

• Developed strong product knowledge, customers appreciated the extra information.
• Assisted in training new staff to ensure consistency in service delivery.
• Delivered exceptional service to increase customer loyalty.
• Provided accurate information to customers, which resulted in fewer returned orders.