Summary
Overview
Work History
Education
Skills
Languages
Software
Certification
Additional Information
Accomplishments
Personal Qualities
REFERENCE
Declaration
Timeline
Generic
Reshma STANLEY

Reshma STANLEY

Summary


Driven Supply Chain Specialist with over 5 years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination in FMCG, MEP & PHARMA Industries.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supply Chain Specialist

Merck Group
06.2023 - Current
  • Orchestrated comprehensive order management, from initiation to supplier coordination, ensuring flawless delivery execution.
  • Served as a crucial Supply Network Operations (SNO) liaison, harmonizing supply sites, customer, and vendor interactions.
  • Managed and forecasted demand, facilitated order placement, and tracked production schedules.
  • Updated and maintained Master Data (MD) in SAP, ensuring alignment with pricing and contractual discounts.
  • Supported Supply Chain Manager in strategic operational planning and strategy development.
  • Ensured prompt procurement of shipping documents for streamlined logistics and customs processes.
  • Acquired necessary attestations from Dubai Chamber and MOFA to facilitate customs clearance.
  • Managed sales transactions, including bookings, invoicing, and financial reconciliations.
  • Demonstrated in-depth knowledge of local and Contract Manufacturing Organization (CMO) operations in Iran.
  • Led strategic stakeholder meetings to synchronize forecasting, risk management, and production for inventory optimization.
  • Compiled essential month-end shipment reports for Quality Assurance and finance teams to evaluate credit limits
  • Proficient in SAP Tempo and adept at applying LEAN principles for continuous process improvement.
  • Monitored supplier punctuality and addressed delivery challenges to enhance performance.
  • Handled non-quality related customer complaints and identified corrective actions for resolution.

Senior Order Management Analyst

Procter & Gamble
11.2021 - 06.2023
  • Responsible for leading issue resolution related to product ordering and product delivery.
  • Ensure NOS (Net Outside Sales) target is achieved.
  • Ensure MAD (Material availability date) for each placed orders.
  • Handling daily call with DRP's (Supply Planners) and highlight the business risk with lead team.
  • Ensure the promo codes allocation are met.
  • Ensure timely order processing with accuracy in SAP.
  • Issuing monthly reports and follow up on results
  • Assign correct reason codes for root cause analysis on all KPI's
  • Participate in credit control communication
  • Ensure vehicle fill rate is 100% for all placed orders.
  • Amendment of order quantities and Goods Issue dates.
  • Manages coordination of fulfillment, which includes expediting orders to ensure they are fulfilled properly and on time.
  • Ensure all the placed orders are flowing in system without any failure.

Sales Coordinator

Hira Walraven AC Industry LLC
11.2020 - 05.2021
  • Responding to Customer inquiry and order received via telephone,
  • WhatsApp and e-mail
  • Acts as the point of contact for preparing quotations to customers handled by the Outdoor Sales team
  • Prepares quotations in SAP; verifies the price, quantity, delivery information, discount in the quotation prior to sending it to customers
  • Expedite rush orders as required and coordinate with production for necessary arrangement
  • Responsible in monitoring the stocks and the availability
  • Place production request or purchase request for pending items
  • Once the LPO is received from the customer, verify the quantity and price against the quotation; in case of a mismatch in the numbers, coordinate with the Accounts team and customer to resolve the matter
  • Prepare and send proforma Invoice and Delivery Notes based on orders
  • Interface with Customers for any queries, replacements and complaints
  • Provide Support and assistance to fellow team members/departments, as needed in order to meet company goals
  • Providing weekly and monthly sales report to the Sales Manager
  • Attend essential product training and develop an understanding of companies' products and services
  • Coordinates with Accounts team to register new customers and makes sure all required documents are collected from the customer


Sales Coordinator

Green Earth Electware Trading LLC
11.2017 - 05.2020
  • Preparing sales quotes and purchase order
  • Taking sales leads from Social Medias
  • Raising Pro forma Invoices
  • Sending SOA's and Follow up on Payments
  • Verification of accuracy of Invoices
  • Coordinating Sales Deliveries

Business Support Officer

Nimai Management Consultants
05.2018 - 09.2019
  • Follow up with clients, with the objective of converting every meeting in to a revenue source
  • Further action on each of the meetings of the partner to be documented and communicated to the concerned team member internally for further action and monitoring
  • Ensuring LinkedIn connections and managing the LinkedIn profile of the Partners
  • Maintaining and prioritizing to do list of partners and sending reminders
  • Maintaining partners schedule and diary ensuring effective time management &planning and tracking of MIS for Branches
  • Drafting and sending professional mails on behalf of partners
  • Sending mails on behalf of partners
  • Keeping track of important assignment given to team members internally by partners
  • To ensure each relationship converts to revenues
  • Doing research as directed by the partners
  • Maintaining Bank wise contact data
  • Arranging of Internal and External meetings.

Education

MBA - Marketing & Finance

Saintgits Institute of Management Studies
Kerala, India
06-2017

Bachelor of Science - Bsc in Electronics & Communication

Marthoma College of Science & Technology
Kerala, India
06-2015

Skills

  • Customer relationship management
  • Managing inventory
  • Supply chain optimization
  • Experienced in SAP (LEAN, HANA, TEMPO)
  • Expert in MS OFFICE, WORD, EXCEL, POWERPOINT
  • Experienced in C4C,CRM,OMT & POWER BI
  • Cost controls
  • Demand planning
  • Shipment consolidations planning
  • Operational excellence: punctuality in finishing tasks as planned etc
  • Data analytic
  • Purchasing supplies

Languages

English, Hindi, Malayalam

Software

SAP (LEAN, HANA, TEMPO)

Certification

  • Done Google Certified Digital Marketing Course from London Institute of Management Studies (CMA & KHDA Certified – 2019)
  • Conducted Organization Study in IKEA, Dubai – 2016 (MBA Project)
  • Attended Management Workshop In Indian Institute of Technology (IIT Delhi)-2017
  • Conducted main project in Procter Gamble (P&G) and worked as Trial consultant
  • Business English Certification – BEC) Vantage Level – Cambridge University.

Additional Information

  • UAE Driving License
  • Visa Type: Employment Visa (Valid till 06/06/2023)

Accomplishments

  • Was a part of SAP Lean implementation & Data migration.
  • Handling the most challenging markets like IRAN, IRAQ & RUSSIA, facing Geo-political issues.
  • Handled the biggest market UAE in customer service.

Personal Qualities

• Advanced sales and customer service skills.
• Skilled in problem solving, analytics and multitasking.
• Good Interpersonal skills.
• Having strong work ethics and eagerness to learn and make new sales with customers

• Time Management

REFERENCE

Available upon request


Declaration

I solemnly declare that all the information furnished in this resume is in accordance with facts or truth to my knowledge.


Date: April 2025
Place : Dubai

Timeline

Supply Chain Specialist

Merck Group
06.2023 - Current

Senior Order Management Analyst

Procter & Gamble
11.2021 - 06.2023

Sales Coordinator

Hira Walraven AC Industry LLC
11.2020 - 05.2021

Business Support Officer

Nimai Management Consultants
05.2018 - 09.2019

Sales Coordinator

Green Earth Electware Trading LLC
11.2017 - 05.2020

MBA - Marketing & Finance

Saintgits Institute of Management Studies

Bachelor of Science - Bsc in Electronics & Communication

Marthoma College of Science & Technology

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Reshma STANLEY