Reshma Tamang
Dubai
Summary
Dedicated barista specializing in exceptional customer service and high-quality beverage preparation. Proficient in operating coffee equipment and maintaining a clean workspace. Focused on creating a welcoming atmosphere and enhancing customer satisfaction. Committed to fostering a positive team environment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeping supervisor
Idama
2024.12 - Current
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Promoted adherence to health and safety regulations for employees' well-being.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Improved overall cleanliness by implementing new cleaning protocols.
- Trained staff, improving service quality and consistency.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Audited rooms after cleaning to check cleanliness standards.
- Actioned customer feedback to improve satisfaction ratings.
- Managed over 50 customer calls per day.
- Increased sales by 10%
Barista and Waitress
Barista Coffee Housse
Nepal , Pokara
2023.07 - 2024.11
- Ensured customer satisfaction by delivering top-quality coffee and beverages.
- Created a welcoming atmosphere to encourage repeat visits.
- Managed high-volume orders during peak hours while maintaining service quality.
- Redesigned processes to enhance coffee and café product quality.
- Promoted seasonal beverages, resulting in increased sales uptake.
- Prepared specialty coffee drinks to elevate customer experience.
- Utilised espresso machines and grinders effectively for optimal product output.
- Maintained hygiene standards through thorough cleaning and sanitising of preparation areas.
Education
Primary School -
Shree Ranitar Higher Secondary School
Nepal 2020.06 - 2021.06
High School -
Shree Ranitar Higher Secondary School
Nepal 2022.06 - 2023.06
Skills
- Efficient time management
- Workload balancing
- Basic maintenance tasks
- Beverage passionate
- Sales-Driven mindset
- Knowledge of coffee varieties
- Cold beverage mixing
- Nutritional knowledge
- Basic maintenance of equipment
- Coffee roasting and grinding
- Barista equipment cleaning
- Milk frothing techniques
- Tea brewing expertise
- Tea blending techniques
- Blender operation
- Espresso machine operation
- Cold brew preparation
- Specialty coffee preparation
- Barista training
Languages
English
Elementary
Urdu/Hindi
Advanced
Arabic
Upper intermediate
Nepali
Native
Timeline
Housekeeping supervisor
Idama
2024.12 - Current
Barista and Waitress
Barista Coffee Housse
2023.07 - 2024.11
High School -
Shree Ranitar Higher Secondary School
2022.06 - 2023.06
Primary School -
Shree Ranitar Higher Secondary School
2020.06 - 2021.06