Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Reshma R Shukla

Dubai,DU

Summary

Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with a growing company. Eطحثقهثرذثي Account Executive ثطحثقف هر resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills, and dedication to customer service.

Overview

12
12
years of professional experience

Work History

Account Executive

MetLife
06.2017 - Current
  • Develop and execute the direct and telephony sales strategy for SME group with intermediary channel, delivering acquisition alongwith retention targets and building customer engagement
  • Manage relationship with Brokers, Agencies and Direct Clients by attending both new and existing client locations in order to build and develop client relationships, review current levels of policy cover and service KPI’s
  • Meet Intermediaries and clients to discuss Retention and Sales on Weekly basis
  • I also ensure underwriters receive accurate and complete assessments of risks quoted and ensure timely issuance and submission of employee benefit proposals as per TAT set
  • I support direct customers in all related issues and needs to ensure a long term relationship and initiate upselling;
  • I also report and reconcile all relevant data and ensure customer centricity in everything I do .

Financial Consultant

Gargash Insurance Services
02.2016 - 04.2017
  • Guide clients to manage their finance by providing investment options
  • Make clients aware about the risk of not managing their finances or not planning
  • Meet clients either through referral or cold call or appointment
  • Provide regular updates to clients about finance market
  • Keep myself updated about upcoming finance options in the market.

Senior Trainer

Aegis Pvt. Ltd
02.2015 - 09.2015
  • New Hire Training included Communication and Process Training
  • Communication Training like Grammar, Culture, Call Etiquettes, Behavior etc
  • And Process Training Included Billing and Sales
  • New Hire batches to complete Process training with a minimum average score of 95%
  • Quarterly review & update improvement of training manuals and evaluations
  • I also conduct upskill training where I handle tenured batches
  • Involved in weekly QA call calibration
  • I also communicate with clients to update the training modules as per requirement.

Universal Trainer

Convergys Services Pvt. Ltd
10.2011 - 02.2015
  • New Hire Training included Communication and Process Training.

Sr. Customer Support Associate

Accenture Pvt. Ltd
02.2010 - 02.2011
  • We handle queries from customer and end users regarding various issues
  • We have to maintain a high level of quality and professionalism with our customers
  • Responsibilities:
  • Helping customers with their bills
  • Taking payments for their services
  • Assisting customer for any issue they face
  • Handling customers emphatically
  • We also had some additional duties like create and implement knowledge base articles for our customers.

IBM Daksh Pvt. Ltd
10.2008 - 11.2009
  • Working as a collector of bank account for a UK based Bank
  • (Collection Department)
  • Handling both bank overdraft accounts & loan accounts
  • Understanding the customer’s situation
  • Work assertively to collect on the call
  • Coordinating with the team manager for monitoring the calls for the team.

Debt Collector

Ocwen Solutions Pvt. Ltd
02.2008 - 10.2008
  • Worked as Mortgage debt collector
  • Handling past due accounts
  • Work assertively to collect on the call
  • Coordinating with the team manager for monitoring the calls for the team
  • Achievements
  • Was promoted as Relationship Manager to manage SME Market for UAE within 6months of joining the company (MetLife)
  • I have been awarded as Best Performer and for displaying commendable prowess as a Business Operator in ensuring process and overall delivery excellence by Accenture Pvt
  • Ltd on May 2010.

Education

Master of Business Administration - Digital Marketing and Marketing Communication

Middlesex University

Bachelor of Science - Genetics, Chemistry, Bio-Technology

Oxford College of Science

Data Analytics LOMA Level 1, Emotional Intelligence - undefined

and Gene Cloning. - undefined

Skills

Account servicing

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Accomplishments

  • I have also trained Pilot batches and Involved in Handling and conducting weekly process update meeting
  • As a Training co-ordinator I used to monitor data work for all the trainers like Batch Start headcount, Attrition, Total Graduates and Throughput per batch
  • Coordinating with clients in terms of updates or escalation.

Additional Information

  • Background I Reshma R Shukla, experienced as Sales and Business Development with MetLife . Seeking a position, to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible. I have Comprehensive problem solving abilities, Excellent verbal & Communication skill to deal with people diplomatically, willingness to learn and a team facilitator.

Timeline

Account Executive

MetLife
06.2017 - Current

Financial Consultant

Gargash Insurance Services
02.2016 - 04.2017

Senior Trainer

Aegis Pvt. Ltd
02.2015 - 09.2015

Universal Trainer

Convergys Services Pvt. Ltd
10.2011 - 02.2015

Sr. Customer Support Associate

Accenture Pvt. Ltd
02.2010 - 02.2011

IBM Daksh Pvt. Ltd
10.2008 - 11.2009

Debt Collector

Ocwen Solutions Pvt. Ltd
02.2008 - 10.2008

Master of Business Administration - Digital Marketing and Marketing Communication

Middlesex University

Bachelor of Science - Genetics, Chemistry, Bio-Technology

Oxford College of Science

Data Analytics LOMA Level 1, Emotional Intelligence - undefined

and Gene Cloning. - undefined

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