Reshma R Shukla
Dubai,DU
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with a growing company. Eطحثقهثرذثي Account Executive ثطحثقف هر resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills, and dedication to customer service.
Overview
12
12
years of professional experience
Work History
Account Executive
MetLife
06.2017 - Current
- Develop and execute the direct and telephony sales strategy for SME group with intermediary channel, delivering acquisition alongwith retention targets and building customer engagement
- Manage relationship with Brokers, Agencies and Direct Clients by attending both new and existing client locations in order to build and develop client relationships, review current levels of policy cover and service KPI’s
- Meet Intermediaries and clients to discuss Retention and Sales on Weekly basis
- I also ensure underwriters receive accurate and complete assessments of risks quoted and ensure timely issuance and submission of employee benefit proposals as per TAT set
- I support direct customers in all related issues and needs to ensure a long term relationship and initiate upselling;
- I also report and reconcile all relevant data and ensure customer centricity in everything I do .
Financial Consultant
Gargash Insurance Services
02.2016 - 04.2017
- Guide clients to manage their finance by providing investment options
- Make clients aware about the risk of not managing their finances or not planning
- Meet clients either through referral or cold call or appointment
- Provide regular updates to clients about finance market
- Keep myself updated about upcoming finance options in the market.
Senior Trainer
Aegis Pvt. Ltd
02.2015 - 09.2015
- New Hire Training included Communication and Process Training
- Communication Training like Grammar, Culture, Call Etiquettes, Behavior etc
- And Process Training Included Billing and Sales
- New Hire batches to complete Process training with a minimum average score of 95%
- Quarterly review & update improvement of training manuals and evaluations
- I also conduct upskill training where I handle tenured batches
- Involved in weekly QA call calibration
- I also communicate with clients to update the training modules as per requirement.
Universal Trainer
Convergys Services Pvt. Ltd
10.2011 - 02.2015
- New Hire Training included Communication and Process Training.
Sr. Customer Support Associate
Accenture Pvt. Ltd
02.2010 - 02.2011
- We handle queries from customer and end users regarding various issues
- We have to maintain a high level of quality and professionalism with our customers
- Responsibilities:
- Helping customers with their bills
- Taking payments for their services
- Assisting customer for any issue they face
- Handling customers emphatically
- We also had some additional duties like create and implement knowledge base articles for our customers.
IBM Daksh Pvt. Ltd
10.2008 - 11.2009
- Working as a collector of bank account for a UK based Bank
- (Collection Department)
- Handling both bank overdraft accounts & loan accounts
- Understanding the customer’s situation
- Work assertively to collect on the call
- Coordinating with the team manager for monitoring the calls for the team.
Debt Collector
Ocwen Solutions Pvt. Ltd
02.2008 - 10.2008
- Worked as Mortgage debt collector
- Handling past due accounts
- Work assertively to collect on the call
- Coordinating with the team manager for monitoring the calls for the team
- Achievements
- Was promoted as Relationship Manager to manage SME Market for UAE within 6months of joining the company (MetLife)
- I have been awarded as Best Performer and for displaying commendable prowess as a Business Operator in ensuring process and overall delivery excellence by Accenture Pvt
- Ltd on May 2010.
Education
Master of Business Administration - Digital Marketing and Marketing Communication
Middlesex University
Bachelor of Science - Genetics, Chemistry, Bio-Technology
Oxford College of Science
Data Analytics LOMA Level 1, Emotional Intelligence - undefined
and Gene Cloning. - undefined
Skills
Account servicing
Relationship building and management
Business development and planning
Forecast preparation
Customer presentations
Knowledgeable in [System]
Order management
Customer rapport
Needs assessment
Sales quota achievement
Customer Relations
Goals and performance
Service management
Sales expertise
Marketing strategy implementation
Business Development
New business opportunities
Strong relationships
Contract Negotiation
Strategic selling
Sales target monitoring
Sales Strategies
Account management
Accomplishments
- I have also trained Pilot batches and Involved in Handling and conducting weekly process update meeting
- As a Training co-ordinator I used to monitor data work for all the trainers like Batch Start headcount, Attrition, Total Graduates and Throughput per batch
- Coordinating with clients in terms of updates or escalation.
Additional Information
- Background I Reshma R Shukla, experienced as Sales and Business Development with MetLife . Seeking a position, to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible. I have Comprehensive problem solving abilities, Excellent verbal & Communication skill to deal with people diplomatically, willingness to learn and a team facilitator.
Timeline
Account Executive
MetLife
06.2017 - Current
Financial Consultant
Gargash Insurance Services
02.2016 - 04.2017
Senior Trainer
Aegis Pvt. Ltd
02.2015 - 09.2015
Universal Trainer
Convergys Services Pvt. Ltd
10.2011 - 02.2015
Sr. Customer Support Associate
Accenture Pvt. Ltd
02.2010 - 02.2011
IBM Daksh Pvt. Ltd
10.2008 - 11.2009
Debt Collector
Ocwen Solutions Pvt. Ltd
02.2008 - 10.2008
Master of Business Administration - Digital Marketing and Marketing Communication
Middlesex University
Bachelor of Science - Genetics, Chemistry, Bio-Technology
Oxford College of Science