Resmi Mohandas

• Ensure the flown revenue processing and accounting is completed as per the timelines for POWER reporting and overall revenue recognition for the month
• Clear prorate exceptions for Emirates and other airline documents so that the fare collected can be allocated to each coupon of the document and sales liabilities on own document sales and revenue from OWN & other airlines uplifts can be established and accounted
• Examine special proration and code share agreements to ensure the conditions and clauses are clearly understood and applied appropriately to billing/billed transactions
• Recover under-billings due to ticketing discrepancies including incorrect fare collected on the ticket, non/under-collection of fuel & insurance surcharge, tax under-billings due to technical glitches in the system and SPA/MPA not applied due to ticketing or filing conditions not met
• Examine, analyze and interpret passenger special to prorate agreements, tax, fare circulars, and tariff amendments for clarity and completeness to ensure that there is no ambiguity in the proration and revenue booking process
• Obtain clarifications/confirmation from pricing and take corrective action
• Analyse industry changes regularly to assess impact on including EK and escalate to the team leader to proactively plan for changes that may require system/process amendments
• Test changes to masters in RAPID system, highlight problem areas and make suggestions to improve the process
• Assisting the Team Leader in ascertaining the accurate revenue generation and decision making
• Ensure closing of financial month and accounting of revenue as per contractual obligations set by the client
• A good team player with the ability to work on own initiative.
• Currently leading EmRas Project.

And was part of Testing -

Q1 – Macs / Flight Level testing.

Q2- Handling of rail or bus sectors and Tax proration on DOB/Nationality

Q4 – ESAC Reporting, Discount Apportioning & Negative yield , Code Share settlement on third carrier.

• Refund computation and processing - Team Refund should be processed within the team SLA of 7 Calender days
• Ensure to performs necessary checks and confirm that documents are in order to process refund
• Ensure to apply correct refund charges while computing refund value
• Ensure payments to customers are as per the applicable form of payment and details provided
• Ensure guidelines provided for correspondence, initiation, follow up and conclusion are adhered to
• Proper initiation and regular follow-up should be conducted for the on hold cases
• Only genuine customer awaited cases should be kept on hold for 14
• Request should not be rejected in case email not initiated or followup not done as per the procedure
• Refund should not be kept on hold for more than 5 days for cases other than customer awaited responses, viz Reissue/Fare query/Further investigation etc should not kept on hold for more than 5 days
• Was also handling Cash + miles refund processing./ Trained staff on refund processing.

• Amend the fare construction string on passenger tickets to bring it in line with the IATA standard
• This activity involves checking the fare construction string to ensure that the codes and amounts have been placed in the proper positions in line with IATA fare construction rules
• In case of incorrect positioning, the fare construction string must be corrected
• To perform this activity the job holder must have knowledge of IATA fare construction rules including detailed knowledge of the fare construction string on the ticket
• Handle proration exceptions in RAPID
• This activity involves committing the point of turnaround and true destination of the journey, answering proration-related questions by checking the ticket data elements and referring the reference data related items to the Reference data team for further action
• Handle tax processing exceptions in RAPID to enable generic XT/ZZ tax codes break-down into actual industry tax codes in cases where automatic XT/ZZ breakdown from RAPID fails
• This activity involves computing the collectible taxes on each sector (using RAPID screen TXP2001) and matching the collectible taxes with the collected amount
• To perform this activity the job holder must have detailed knowledge of the way industry taxes are computed on the ticket
• Handle yield/ fare checks and other processing exceptions
• This activity involves comparing the system computed net prorate value on the sector with the average yields given to the staff followed by checking the ticket data in RAPID to see if the data is correct
• Otherwise, the ticket data must be corrected
• To perform this activity the job holder must have knowledge of ticketing and fare construction and working knowledge of ticketing systems like Galileo, Sabre, Word span etc
• Impact analysis: Responsible to carry out impact analysis of OAL coupons incase SPA and YQ tax has been updated late in RAPID
• Thus ensuring any under billings are noted and recovered via Supplementary billing
• Handle the team's responsibilities as when required
• Carrier Analysis carried out as when required and identified discrepancies.

• Timely and accurate completion of Proration of Flown/Sales of Oal/Own documents in accordance with governing Multilateral / Special Prorate Agreements, so that the Monthly financial closing and weekly flown closing will be done within the stipulated time with quality as per the requirement of SLA set for the Bureau Processing
• Review of yield for certain flights as required by the customer to ensure yield is booked as per Net fares Handles additional tasks
• As per schedule received from our customer for the MASKEDS; flights are created manually in RAPID based on product codes
• Responsible for the correction of interface errors in order to accurately transfer interface data from the RAPID repository to the live area
• Clear exceptions of download documents interfaced into RAPID
• Batch closing, yield checks and closing to meet the set deadlines
• Interacting with senior staff for processing of ATM & MASWING in to the system, highlighting any discrepancies found thereafter
• Assisting Senior Prorators in their manual billing exercise of other airline documents on a weekly basis
• Analyzing unbalanced batches & interacting with the supervisor on any discrepancies observed.

• Reorganizing the Expenditure Staff Travel expenses, Catering expenses, fuel expenses and Monthly Travel and entertainment expenses analysis etc… Receiving purchase invoices and processing them, including filing and keeping Track of all the Accounts related work in the company
• Preparing payment vouchers and posting payments in the system (Sage)
• Preparing cheques & telegraphic transfers
• Updating out going checks and bank payments in excel and also Updating Supplier's statements of Account and obtaining confirmations
• Payables aging and Suppliers analysis reconciliation
• Liaising with banks and supplier when required
• Monthly cash confirmation, Fixed asset tagging.

• Receiving and transferring telephone calls
• Data Entry in Tally6.3-Filing & Coding, Checking Emails, Issuing of Invoices, Maintaining Petty Cash, Reconciliation of Bank statements, Debtors/Creditors Reconciliation & Aging analysis
• Follow-up With Customers for payment, Monthly Collection report
• Posting of Vouchers and Invoices, Filing and all accounts-related works.