Restaurant Operation
Restaurants Operation
Dubai
Summary
Forward-thinking Operations Specialist bringing 14+ years of expertise in Restaurant Operations, team building, multi unit operation leader and coach for Restaurant sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Aloha and Revel.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Area Delight Officer
Rebel foods
Dubai
05.2021 - 09.2023
- Rebel foods
- In charge of a designated area handling of 4 to 5
- Kitchens as well as the daily management and supervision of entire staff members
- Responsible for making regular visits to branches to ensure high levels of Food safety standard, asset management, inventory management, people management and owning PNL for the area as SBU (Single Business Unit) module
- Analyzing business trends and pushing yourself and your team to produce multiple solutions for driving step-change performance
- Through commercial and strategic planning as well as execution to achieve business goals.
Restaurant Operation Manager
MOOYAH Burgers
01.2014 - 01.2020
- Supervised, developed and conducted performance evaluations for 3 location managers.
- Increased profit margins of 8% restaurants through careful application of cost monitoring.
- Toured and audited 3 units and warehouse per month to assess performance and identify personnel with capacity to succeed in management positions.
- Designed strategy and action plans with aggressive timelines for implementation.
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Area Manager
Java Caf'e
Riyadh
03.2009 - 03.2014
- Riyadh
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Management Trainee
Pizza Hut
Hyderabad
03.2007 - 03.2009
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
Education
Bachelor of Arts: B.com -
Osmania University
06.2005 - 05.2008
Skills
Recipes and menuPlanningExcellentPassion for customerSatisfactionInventory control and recordKeepingPoint of Sale (POS) systemCareer Objective
Energetic Restaurant Operation Manager with 14 years of experience
Offering quality food services Team leader focused on coaching staffAnd solving problems involving kitchen efficiency, inventory andCustomer satisfaction Saved 15 % in annual through exceptionalBudget managementTraining and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Delight Officer
Rebel foods
05.2021 - 09.2023
Restaurant Operation Manager
MOOYAH Burgers
01.2014 - 01.2020
Area Manager
Java Caf'e
03.2009 - 03.2014
Management Trainee
Pizza Hut
03.2007 - 03.2009
Bachelor of Arts: B.com -
Osmania University
06.2005 - 05.2008