Resthel Rara
Restaurant Manager
Dubai
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 7 years of experience in team leadership in Food industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Oregano Restaurants
Dubai
04.2015 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Restaurant Manager
Oregano Restaurants
Dubai
07.2014 - 03.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Restaurant Supervisor
Oregano Restaurants
DUBAI
06.2013 - 06.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Head Waitress
OREGANO PRESTO
DUBAI
05.2012 - 05.2013
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waitress Com Cashier
OREGANO RESTTAURANTS
DUBAI
10.2010 - 04.2012
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - NURSING
LORMA COLLAGES
PHILLIPINES 04.2003 - 03.2007
Skills
Inventory control and record keeping
undefinedTimeline
Restaurant Manager
Oregano Restaurants
04.2015 - Current
Assistant Restaurant Manager
Oregano Restaurants
07.2014 - 03.2015
Restaurant Supervisor
Oregano Restaurants
06.2013 - 06.2014
Head Waitress
OREGANO PRESTO
05.2012 - 05.2013
Waitress Com Cashier
OREGANO RESTTAURANTS
10.2010 - 04.2012
Bachelor of Science - NURSING
LORMA COLLAGES
04.2003 - 03.2007
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