Resthel Rara
Restaurant Manager
Dubai
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 7 years of experience in team leadership in Food industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Oregano Restaurants
Dubai
04.2015 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Restaurant Manager
Oregano Restaurants
Dubai
07.2014 - 03.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Restaurant Supervisor
Oregano Restaurants
DUBAI
06.2013 - 06.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Head Waitress
OREGANO PRESTO
DUBAI
05.2012 - 05.2013
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waitress Com Cashier
OREGANO RESTTAURANTS
DUBAI
10.2010 - 04.2012
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - NURSING
LORMA COLLAGES
PHILLIPINES 04.2003 - 03.2007
Skills
Inventory control and record keeping
Food service background
Point of Sale (POS) system operation
Passion for customer satisfaction
Natural leader
Staff Management
Dynamic, friendly hostess
Staff Scheduling
Timeline
Restaurant Manager
Oregano Restaurants
04.2015 - Current
Assistant Restaurant Manager
Oregano Restaurants
07.2014 - 03.2015
Restaurant Supervisor
Oregano Restaurants
06.2013 - 06.2014
Head Waitress
OREGANO PRESTO
05.2012 - 05.2013
Waitress Com Cashier
OREGANO RESTTAURANTS
10.2010 - 04.2012
Bachelor of Science - NURSING
LORMA COLLAGES
04.2003 - 03.2007