RETCHEL YANEZ
Customer Service Professional
Abu Dhabi
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Tagalog and English with solution-oriented approach.
Overview
2
2
Languages
3
3
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Spa/Front Desk Receptionist
Royal Rose Hotel Abu Dhabi
Abu Dhabi
2015.04 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept records in CRM to maintain customer data.
Assistant Nurse
Laak Barangay Sto. Nino
, Philippines
2012.01 - 2013.01
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Registration officer
Davao
Philippines , Philippines
2011.06 - 2012.01
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Collected and authorized payments of guests.
Receptionist
Transition Parts Toyota
Philippines , Philippines
2009.08 - 2010.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Nursing
University of Mindanao (UM)
Philippines 2011.10 - 2012.10
High School Diploma -
Laak National High School
Philippines 2000.03 - 2005.03
Skills
Front desk operations
undefinedCertification
First Aid
Timeline
First Aid
2021-06
Spa Receptionist
2019-02
Reservations Agent
2018-11
Spa/Front Desk Receptionist
Royal Rose Hotel Abu Dhabi
2015.04 - Current
Assistant Nurse
Laak Barangay Sto. Nino
2012.01 - 2013.01
Bachelor of Science - Nursing
University of Mindanao (UM)
2011.10 - 2012.10
Registration officer
Davao
2011.06 - 2012.01
Receptionist
Transition Parts Toyota
2009.08 - 2010.08
High School Diploma -
Laak National High School
2000.03 - 2005.03
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