RETCHEL YANEZ
Customer Service Professional
Abu Dhabi
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Tagalog and English with solution-oriented approach.
Overview
2
2
Languages
3
3
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Spa/Front Desk Receptionist
Royal Rose Hotel Abu Dhabi
Abu Dhabi
04.2015 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept records in CRM to maintain customer data.
Assistant Nurse
Laak Barangay Sto. Nino
, Philippines
01.2012 - 01.2013
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Registration officer
Davao
Philippines, Philippines
06.2011 - 01.2012
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Collected and authorized payments of guests.
Receptionist
Transition Parts Toyota
Philippines, Philippines
08.2009 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Nursing
University of Mindanao (UM)
Philippines 10.2011 - 10.2012
High School Diploma -
Laak National High School
Philippines 03.2000 - 03.2005
Skills
Front desk operations
undefinedCertification
First Aid
Timeline
First Aid
06-2021
Spa Receptionist
02-2019
Reservations Agent
11-2018
Spa/Front Desk Receptionist
Royal Rose Hotel Abu Dhabi
04.2015 - Current
Assistant Nurse
Laak Barangay Sto. Nino
01.2012 - 01.2013
Bachelor of Science - Nursing
University of Mindanao (UM)
10.2011 - 10.2012
Registration officer
Davao
06.2011 - 01.2012
Receptionist
Transition Parts Toyota
08.2009 - 08.2010
High School Diploma -
Laak National High School
03.2000 - 03.2005
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