Reuben Barnes
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 3 years of industry experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Agent (Front Office)
Citadines Metro Central Dubai
12.2022 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collected room deposits, fees, and payments.
- Recommended hotel services or amenities that guest may find useful.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
Concierge Agent/Bellman
Kempinski Hotel and Residences Palm Jumeirah Dubai
01.2020 - 10.2022
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Industrial Trainee
Oberoi Hotel & Resorts
02.2018 - 08.2019
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
Education
Bachelor's in Hotel Management - Hotel Management
Kukreja Institute of Hotel Management
Dehradun, India12.2019
Sr. Secondary -
St. Jude School, Indian School Certificate (ISC)
01.2016
Secondary -
St. Jude School, Indian Certificate of Secondary Education (ICSE)
01.2014
Skills
- Basic knowledge of Excel
- Hospitality Services
- Customer Rapport
- Effective Planning
- Hospitality Best Practices
- Guest Relations
- Local Attraction Knowledge
- Guest Inquiry Resolution
- Listening Skills
- Proficient in Opera & RMS
- Writing and Verbal Communication
- Guest Services
Accomplishments
- DNA champion in June 2022 (Kempinski)
- Employee of the month (April 2023) (Citadines)
- 3rd place on OTA platform mentions (Citadines)
Personal Areas Of Interest
- Interacting with friends
- Listening to music
- Exploring places
Personal Information
- Place of Birth: Dehradun
- Gender: Male
- Nationality: Indian
Certification
Lobster Ink:-
1. Front Office Professional
2. Kempinski Front Office Essential
3. Kempinski Front Office Fundamental
4. Kempinski White Glove - Keeping our Guests safe
Timeline
Guest Service Agent (Front Office)
Citadines Metro Central Dubai
12.2022 - Current
Concierge Agent/Bellman
Kempinski Hotel and Residences Palm Jumeirah Dubai
01.2020 - 10.2022
Industrial Trainee
Oberoi Hotel & Resorts
02.2018 - 08.2019
Bachelor's in Hotel Management - Hotel Management
Kukreja Institute of Hotel Management
Sr. Secondary -
St. Jude School, Indian School Certificate (ISC)
Secondary -
St. Jude School, Indian Certificate of Secondary Education (ICSE)
Lobster Ink:-
1. Front Office Professional
2. Kempinski Front Office Essential
3. Kempinski Front Office Fundamental
4. Kempinski White Glove - Keeping our Guests safe
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